Create a record

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Inserts a single record in a specified table.

    Before you begin

    Role required: sn_cli_metadata.cli_admin, sn_cli_metadata.cli_user, or admin

    About this task

    Note:
    You cannot insert multiple records using this command.

    Procedure

    Open your system's command-line tool and execute this command.
    $ snc record create [--table table --data data]

    Pass in values for these arguments.

    Parameter Description
    table Required. Name of the table in which to save the record.
    data Required. Field name and the associated value for each field to define in the specified record in JSON string format.

    Result

    The system creates a record in the designated table and returns field-value pairs of the new record.

    Example

    $ snc record create --table incident, --data "{'short_description': 'Unable to open file', 'impact':'3'}"

    The system returns the record in JSON format.

    {
       "result": {
          "active": "true",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "not requested",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": "",
          "assignment_group": "",
          "business_duration": "",
          "business_service": "",
          "business_stc": "",
          "calendar_duration": "",
          "calendar_stc": "",
          "caller_id": "",
          "category": "inquiry",
          "caused_by": "",
          "child_incidents": "0",
          "close_code": "",
          "close_notes": "",
          "closed_at": "",
          "closed_by": "",
          "cmdb_ci": "",
          "comments": "",
          "comments_and_work_notes": "",
          "company": "",
          "contact_type": "",
          "contract": "",
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "",
          "due_date": "",
          "escalation": "0",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "hold_reason": "",
          "impact": "3",
          "incident_state": "1",
          "knowledge": "false",
          "location": "",
          "made_sla": "true",
          "notify": "1",
          "number": "INC0010005",
          "opened_at": "2021-01-27 22:49:11",
          "opened_by": {
             "link": "https://my-instance.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
             "value": "6816f79cc0a8016401c5a33be04be441"
          },
          "order": "",
          "parent": "",
          "parent_incident": "",
          "priority": "5",
          "problem_id": "",
          "reassignment_count": "0",
          "reopen_count": "0",
          "reopened_by": "",
          "reopened_time": "",
          "resolved_at": "",
          "resolved_by": "",
          "rfc": "",
          "route_reason": "",
          "service_offering": "",
          "severity": "3",
          "short_description": "Unable to open file",
          "sla_due": "",
          "state": "1",
          "subcategory": "",
          "sys_class_name": "incident",
          "sys_created_by": "admin",
          "sys_created_on": "2021-01-27 22:49:11",
          "sys_domain": {
             "link": "https://my-instance.service-now.com/api/now/table/sys_user_group/global",
             "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "6a6a4f5cdbcae850d7055268dc9619d4",
          "sys_mod_count": "0",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2021-01-27 22:49:11",
          "task_effective_number": "INC0010005",
          "time_worked": "",
          "universal_request": "",
          "upon_approval": "proceed",
          "upon_reject": "cancel",
          "urgency": "3",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
       }
    }