ServiceNow Otto skills: Developer-oriented list

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of ServiceNow Otto skills: Developer-oriented list

    The ServiceNow AI Platform introduces Otto skills that automate previously manual, complex, or repetitive development tasks, enabling developers to focus on higher-value activities like data flow architecture and governance. These skills span multiple domains, helping developers accelerate application creation, workflow automation, code assistance, testing, summarization, incident management, knowledge management, analytics, configuration, security, and finance-related processes within the ServiceNow environment.

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    Application and Automation Development

    Otto skills streamline the creation of applications and artifacts by generating starter applications, service catalog items, UI components, mobile cards, demands, stories, targets, and planning items from natural language or prompts. Workflow automation skills facilitate building and enhancing flows, playbooks, event handlers, and RPA bots, including image-based flow creation and guided recommendations, thus simplifying complex process automation.

    Code and Script Assistance

    Developers benefit from AI-driven code generation, editing, autocomplete, and summarization that improve productivity and code understanding. These capabilities extend to client scripts and data generation for new table columns, helping reduce development time and improve code quality.

    Testing, Quality, and Risk Management

    Otto skills generate test cases from expected behaviors and provide explanations and summaries of risk factors in change requests, risk assessments, and security incidents. They also recommend approvals and evaluate security incident quality, supporting governance and compliance efforts.

    Summarization and Communication Support

    Skills in this area generate summaries of applications, records, documents, chats, emails, and discussions, and assist with creating resolution and release notes. This enhances communication clarity and speeds up knowledge dissemination across teams.

    Case, Incident, and Service Operations

    Otto aids incident and case management by summarizing incidents, analyzing sentiment, recommending next steps, and suggesting chat replies. It improves operational efficiency by generating responses and summarizing work order tasks and public-sector cases.

    Knowledge and Content Intelligence

    AI supports knowledge management by generating and optimizing knowledge base articles, recommending relevant content, and identifying knowledge gaps, thereby enhancing the quality and accessibility of organizational knowledge.

    Analytics and Data Exploration

    Otto skills enable natural-language exploration of analytics data, generate queries and insights, summarize explorations, and visualize data through dashboards and charts. This empowers developers and analysts to uncover hidden insights and support data-driven decisions.

    Configuration, CMDB, and Architecture

    Skills in this domain assist in summarizing configuration items, managing duplicates, suggesting service mapping candidates, analyzing architectural changes, and registering business applications and digital integrations, which helps maintain accurate and up-to-date configuration management databases.

    Security, Risk, and Compliance

    Otto provides automated generation of correlation insights for security incidents, post-incident analysis, control objective management, regulatory alert summarization, vulnerability deduplication, and remediation recommendations, strengthening security posture and compliance adherence.

    Finance, Procurement, and Supply Chain

    These skills summarize invoice, purchase order, procurement cases, and supplier records, extract invoice data, and summarize negotiation activities, enhancing financial operations and procurement processes with AI-driven efficiency and accuracy.

    The ServiceNow AI Platform offers a range of skills that support efficiency in each development workflow.

    If you're an experienced developer, this list can help you identify which tasks AI automates on your behalf. Each skill represents a previously manual task, a complex business rule, or a classification system that AI automates. Architect the data flow and governance for these skills, rather than writing the repetitive logic they replace.

    See Now Assist skills for a complete list of ServiceNow Otto skills.

    Application and artifact creation

    Table 1. Application and artifact creation skills
    Skill Description
    App generation Generates a starter ServiceNow application from a natural-language description.
    Catalog item generation Creates a service catalog item from intent.
    Experience generation Generates UI and experience components from a prompt.
    Mobile card generation Creates mobile UI cards for ServiceNow mobile experiences.
    Create a demand Creates demand records conversationally.
    Story generation Generates stories from higher-level planning items.
    Target generation Creates targets from planning or strategic context.
    Write planning item Generates planning items from text input.

    Workflow, flow, and automation

    Table 2. Workflow, flow, and automation skills
    Skill Description
    Flow generation Builds Workflow Studio flows from natural-language requirements.
    Flow generation with images Builds flows using image-based context where supported.
    Flow recommendations Suggests next components while building a flow.
    Flow summarization Summarizes what an existing flow does.
    Playbook generation Creates guided playbooks for structured work.
    Playbook generation with images Creates playbooks enhanced with images.
    Playbook recommendations Recommends playbook steps or structure.
    Spoke generation Generates Integration Hub spokes for integrations.
    Event handler generation Creates event-handling logic from intent.
    RPA bot generation Generates robotic process automation bots.
    LEAP installer Assists with installing and configuring automation components.

    Code and script assistance

    Table 3. Code and script assistance skills
    Skill Description
    Code Assist generation Generates code from natural-language prompts.
    Code Assist edit Edits or refactors existing code.
    Code Assist autocomplete Provides inline code completion.
    Code Assist summarization Explains what a piece of code does.
    Client script summarization Summarizes client-side scripts.
    Hide Code Assist API definition Controls visibility of Code Assist APIs.
    New column data generation Generates data for newly added table columns.

    Testing, quality, and risk

    Table 4. Testing, quality, and risk skills
    Skill Description
    Test generation Generates test cases from expected behavior.
    Change request risk explanation Explains risk factors in change requests.
    Risk assessment summarization Summarizes risk assessments.
    Risk event summarization Summarizes risk events.
    Security incident quality assessment Evaluates the quality of security incident handling.
    Approval recommendation Recommends approvals based on record context.

    Summarization and reading compression

    Table 5. Summarization and reading compression skills
    Skill Description
    App summary generation Summarizes an application's purpose and structure.
    Complete record generation Generates a full human-readable record summary.
    Document summarization Summarizes attached document content.
    Docs summarization Summarizes documentation content.
    Doc generation Generates documentation text.
    Work notes analysis Analyzes work notes and highlights key themes.
    Sidebar discussion summarization Summarizes sidebar discussions.
    Chat summarization Summarizes chat conversations.
    Email recommendation Generates recommended email responses.
    Resolution notes generation Generates resolution notes.
    Release notes generation Generates release notes.

    Case, incident, and service operations

    Table 6. Case, incident, and service operations skills
    Skill Description
    Incident summarization Summarizes incidents.
    Incident assist Assists with incident resolution.
    Incident sentiment analysis Analyzes sentiment in incidents.
    Case summarization Summarizes customer or employee cases.
    Suggested steps generation Recommends next actions.
    Chat reply recommendation Suggests chat replies.
    Activity response generation Generates responses to case activity.
    Work order task summarization Summarizes field service work order tasks.
    Government case summarization Summarizes public-sector cases.

    Knowledge and content intelligence

    Table 7. Knowledge and content intelligence skills
    Skill Description
    KB generation Generates knowledge base (KB) articles.
    Knowledge content recommendation Recommends relevant knowledge content.
    Article optimization Improves quality and clarity of knowledge articles.
    Potential knowledge gaps Identifies missing knowledge content.

    Analytics and data exploration

    Table 8. Analytics and data exploration skills
    Skill Description
    Analytics exploration Explores analytics data via natural language.
    Exploration summarization Summarizes analytics explorations.
    Analytics query generation Generates analytics queries from intent.
    Analytics insight generation Produces insights from analytics datasets.
    Analytics follow-up generation Generates follow-up analytical questions.
    Analytics hidden insight generation Surfaces non-obvious insights.
    Dashboard and visualization export Exports dashboards and visualizations.
    Data visualization generation Generates charts and visualizations.

    Configuration, CMDB, and architecture

    Table 9. Configuration, CMDB, and architecture skills
    Skill Description
    Configuration item (CI) summarization Summarizes configuration items.
    Manage duplicate CIs Identifies and manages duplicate CIs.
    Service mapping candidates Suggests service mapping candidates.
    Diagram change analysis Analyzes changes in architecture diagrams.
    Business application insights Generates insights on business applications.
    Register a business application Creates business application records.
    Register a digital integration Registers digital integrations.

    Security, risk, and compliance

    Table 10. Security, risk, and compliance skills
    Skill Description
    Correlation insights generation Generates correlation insights for security incidents.
    Post-incident analysis Summarizes incidents after resolution.
    Common control objective creation Creates control objectives.
    Control objective impact analyzer Analyzes impact of control objectives.
    Regulatory alert summarization Summarizes regulatory alerts.
    Vulnerable item deduplication Deduplicates vulnerability items.
    Suggest vulnerability solutions Recommends remediation actions.

    Finance, procurement, and supply chain

    Table 11. Finance, procurement, and supply chain skills
    Skill Description
    Invoice case summarization Summarizes invoice-related cases.
    Invoice data extraction Extracts structured data from invoices.
    Purchase order summarization Summarizes purchase orders.
    Procurement case summarization Summarizes procurement cases.
    Supplier summarization Summarizes supplier records.
    Negotiation summarization Summarizes sourcing and negotiation activity.