Install UI generation

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the ServiceNow Otto for Creator application from the ServiceNow® Store to enable UI generation.

    Before you begin

    Review the ServiceNow Otto for Creator application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility. ServiceNow Otto for Creator installs the ServiceNow Otto for UI generation application.

    Role required: admin

    Procedure

    1. From the ServiceNow Otto for Creator application page on the ServiceNow Store, select Buy.
    2. After approval is granted, on your instance, navigate to All > System Applications > All Available Applications > All.
    3. Using the search bar, search for the ServiceNow Otto for Creator application (sn_now_creator).
    4. Select Install.
    5. Confirm that ServiceNow Otto for Creator is installed:
      1. Navigate to All > AI Admin Hub > Skills.
      2. In the workflow list, select Creator.
      3. On the UI Generation card, confirm that the Experience Generation skill is active.
      For more information about AI Admin Hub, see Now Assist.

    What to do next

    Grant the ui_builder_admin role to users who need UI generation access. For more information, see Grant UI Builder admin role.

    Note:

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.