Request information about entry points for application services

The most important attribute you must know and configure to discover an service instance is an entry point. If you do not know the entry points for the service instance, request this information from the service instance owner.

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Requesting information about entry points is an optional part of mapping a single application service.

Roles required: service_mapping_admin

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An entry point is a point where clients access a service instance. Usually, it is either a URL or a combination of the IP address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing service instance, define an IP address or host name of the email server as an entry point.

Entry points vary depending on the nature of the service instance. Service Mapping comes with a wide range of preconfigured entry point types that cover many commonly used applications.

프로시저

1. Click the Request data link.
   The Request for data window opens.
2. If the Assigned to list is empty, select the name of the service instance owner.
3. Enter your questions about this service instance in the Description field.
   For example, you can ask what the entry points are.
4. Click Submit.
   The system opens ServiceNow task for the owner and automatically sends an email notification.
5. Review information added by the owner on the Other Entry Points and Components tabs.
   Once the owner provides missing information, you receive an email notification.
6. Click the link in the email to open the Questionnaire screen for the relevant service instance.
7. Continue mapping a single application service.