SuccessFactors Learning Spoke
Summarize
Summary of SuccessFactors Learning Spoke
The SuccessFactors Learning spoke integrates ServiceNow with SAP SuccessFactors Learning Management System (LMS) to enable retrieval and automation of learning-related information. This includes accessing user data, course data, syncing user activities, and managing assignments and enrollments within ServiceNow flows.
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This spoke is designed for version 1.5 of the SuccessFactors Learning Spoke and may be compatible with later versions. To use it, an active subscription to the SAP SuccessFactors LMS module is required.
Key Features
- Retrieve Learning Information: Access user and course data as well as sync user activity.
- Automate Learning Tasks: Use built-in actions and subflows to automate retrieval and management of learning information.
- Sample Subflows: Includes subflows like "Look up users" and "Look up courses" to help automate common learning tasks. These can be customized by copying into new application scopes.
- Spoke Actions: Offers a range of actions such as getting access tokens, looking up users, courses, user activities, tracking approvals, retrieving enrollments, and creating assignment enrollments.
Requirements and Dependencies
- Subscription to SAP SuccessFactors LMS module.
- Must have certain ServiceNow plugins installed, including IntegrationHub Action Step - REST, Integration Hub Runtime, Complex Object, and Action Template - Data Stream. Some of these plugins require appropriate licenses if used outside this spoke.
Connection and Credential Management
The spoke uses Integration Hub aliases to manage connections and OAuth credentials efficiently. This approach simplifies credential management by avoiding the need to update multiple actions individually when connection or credential details change, supporting multiple environments seamlessly.
Practical Benefits for ServiceNow Customers
- Enables seamless integration with SAP SuccessFactors Learning to extend learning management capabilities within ServiceNow workflows.
- Facilitates automation and synchronization of learning data to improve operational efficiency and accuracy.
- Helps maintain consistent and secure credential management across environments through aliases.
- Provides prebuilt components to accelerate development and customization of learning-related automation.
SuccessFactors Learning spoke can be used retrieve all learning-related information such as user data, course data, syncing user activity, retrieving assignments/enrollments, etc.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Supported versions
This spoke was built for version 1.5, but may be compatible with later versions.
Key features
- Retrieve learning information
- User data
- Course data
- Syncing user activity
Spoke requirements
SAP Successfactor LMS module subscription
Spoke dependencies
- ServiceNow Integration Hub IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
- ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
- Complex Object (com.glide.cobject)
- ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
Spoke flows
The SuccessFactors Learning does not provide any sample flows.
Spoke subflows
The SuccessFactors Learning provides sample subflows to demonstrate automating Learning tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:
| Subflow | Description |
|---|---|
| Look up users | Retrieve user related information. |
| Look up courses | Retrieve course related information. |
Spoke actions
The SuccessFactors Learning provides actions to automate Learning tasks when events occurs in your ServiceNow instance. Available actions include:
| Category | Action | Description |
|---|---|---|
| Meta data retrieval | Get access token | Retrieves access token from SuccessFactors Learning. |
| User management | Look up users | Retrieves user details from SuccessFactors Learning. |
| Course management | Look up courses | Retrieves courses details from SuccessFactors Learning. |
| Look up user activities | Retrieves user activities from SuccessFactors Learning. | |
| Track approvals | Retrieves approvals from SuccessFactors Learning. | |
| Look up enrollment |
: Retrieves enrollment details from SuccessFactors Learning. |
|
| Create assignment enrollment | Create assignment enrollment into SuccessFactors Learning. |
Connection and credential alias requirements
Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.