Set up the Tableau spoke

Integrate your ServiceNow instance and Tableau Cloud to automate flows and perform actions on the Tableau Cloud application.

Before you begin

• Request an Integration Hub subscription.
• Activate the Tableau spoke.
• Tableau Cloud Role required: Site administrator.

Procedure

Use one of the following authentication types to validate ServiceNow instance requests with the Tableau spoke.

• Personal Access Token (PAT)
• JSON Web Token (JWT)

1. Validate ServiceNow instance requests with the Tableau spoke using the PAT authentication type.
   1. Log in to the Tableau Cloud account using admin credentials.
   2. Select your profile icon.
   3. Select My Account Settings.
   4. Scroll down to the Personal Access Tokens section on your profile page.
   5. In the text field, provide a token name.

      For example, Test 1.

   6. Select Create Token.

      The Personal Access Token is generated with a Token name and Secret.

   7. To copy the Personal Access Token Secret, select Copy Secret.
      Important:

      Keep the Personal Access Token Secret at a secure place. You would need it when you create a connection record for Tableau.

2. Validate ServiceNow instance requests with the Tableau spoke using the JWT authentication type.
   1. Log in to the Tableau Cloud account using admin credentials.
   2. Select your profile icon.
   3. From the left-pane, select Settings.
   4. Select the Connected Apps tab.
   5. On the Connected Apps page, select the Direct Trust option from the New Connected Apps drop-down list.
   6. In the Create Connected App dialog box, fill in the Connected app name, Access level, and Domain allow list details.
   7. Select Create.

      The Connected App that you created gets displayed on the Connected Apps page. By default, the Connected App is inactive.

   8. To enable the Connected App, select the ellipsis icon () in the Actions column and select Enable.

      The status of the Connected App shows as enabled.

   9. Select the Connected App name.

      Keep the Secret ID and Secret value at a secure place. You would need it when you create a connection record for Tableau.

   10. To copy the Client ID, select Copy Client ID.

       Keep the Client ID at a secure place. You would need it when you create a connection record for Tableau.

What to do next

Create a connection and credential for the Tableau spoke