X Spoke (formerly Twitter Spoke)

  • Release version: Zurich
  • Updated September 2, 2025
  • 2 minutes to read
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    Summary of X Spoke (formerly Twitter Spoke)

    The X Spoke enables integration between your ServiceNow instance and your X (formerly Twitter) account, allowing you to conduct private and group chats as well as automate tweeting messages or media directly from ServiceNow. This integration is designed to streamline social media interactions and automate communications triggered by ServiceNow events.

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    Key Features

    • Automated Tweeting: Send tweets containing text or media automatically in response to ServiceNow events using predefined actions.
    • Tweet Actions: The spoke offers a primary action to tweet messages or media, respecting X’s message and media limits. To tweet media, use the “Look Up Attachment Records” action prior to tweeting to retrieve necessary media files.
    • AI Agent Integration: Includes an AI agent for managing tweets that can post text-based tweets to a configured X handle, enhancing automation with human-like intelligence.
    • Connection and Credential Management: Utilizes Integration Hub aliases to manage connection and credential details efficiently across multiple environments, minimizing configuration effort.

    Requirements and Setup

    • An Integration Hub subscription is mandatory to use the X Spoke.
    • Use of X developer account and app is required with valid access tokens, secrets, consumer key, and consumer secret to access X APIs.
    • Two separate connection and credential aliases must be configured: one for tweeting messages and one for tweeting media, each linked to the respective X API.
    • Refer to the X Developers documentation for detailed instructions on creating the developer app and obtaining necessary credentials.

    Practical Benefits for ServiceNow Customers

    • Automate social media communications directly from your workflows, reducing manual effort.
    • Enhance visibility and engagement by posting timely updates to your X account triggered by ServiceNow processes.
    • Leverage AI agents to streamline tweet management with minimal manual intervention.
    • Maintain secure and manageable connections across environments using credential aliases, ensuring stable integration without repetitive configuration.

    Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    X spoke v2.4.0 is the latest version.

    Supported versions

    API version v1.1.

    Spoke requirements

    • X developer account
    • X developer app to access the X APIs
    • Access token and secret of your X developer app
    • Consumer key and secret from your X developer app

    See the X Developers documentation for instructions on creating the developer application and gathering the required details.

    Spoke actions

    The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:
    Action Description
    Tweet Tweets a message or media. Messages and media are tweeted as per X limits.
    Note:
    If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media.

    Available AI agents

    Install Now Assist for Spokes and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    The X Spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see Now Assist AI agents.

    Available AI agents include:

    AI Agent Description
    X Tweet management AI agent This AI Agent posts tweets to the X handle that you had configured that contain text.
    Note:
    You must configure a valid X handle before using this AI Agent.
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    Note:
    Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API.

    For information about setting up the spoke, see Set up the X spoke.