Blue Prism Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Blue Prism Spoke

    The Blue Prism Spoke enables ServiceNow customers to manage jobs and processes within their Blue Prism environment directly from their ServiceNow instance. This integration simplifies automation management by allowing users to execute and monitor Blue Prism tasks triggered by ServiceNow events.

    Show full answer Show less

    Key Features

    • Job Management Actions: Retrieve job status, list job outputs by session ID, and start jobs with specified inputs on Blue Prism.
    • Process Management Actions: Get parameters of specific processes and list all available processes on Blue Prism.
    • Utility Actions: Generate formatted collection inputs, which are required to initiate jobs via the spoke.

    Requirements and Compatibility

    • An active Blue Prism account is necessary to use the spoke.
    • The spoke is designed for Blue Prism Process Dispatch Framework version 2.6 and may support later versions.
    • A ServiceNow Integration Hub subscription is required to install and run this spoke.
    • Several dependent ServiceNow plugins must be installed, including Integration Hub Runtime, Workflow Studio Dynamic Outputs, Complex Object, Flow Designer Dynamic Inputs, and Integration Hub Action Steps for SOAP and XML Parser.
    • Some dependent plugins may require separate licensing beyond the spoke; customers should consult their account manager for licensing details.
    • The ServiceNow instance must have a MID Server configured to use SOAP for executing spoke actions.

    Implementation Notes

    • The latest version of the Blue Prism spoke is 1.0.2 (as of July 31, 2025).
    • The spoke does not include flows or subflows but provides multiple actionable steps to automate Blue Prism operations.
    • Setting up the MID Server and its SOAP configuration is essential for seamless execution of spoke actions.

    Practical Benefits for ServiceNow Customers

    By integrating Blue Prism automation with ServiceNow through this spoke, customers can streamline their robotic process automation workflows, gain centralized control and visibility over Blue Prism jobs, and improve operational efficiency by automating task execution triggered by ServiceNow events—all without leaving the ServiceNow platform.

    Manage jobs and processes in Blue Prism environment from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Blue Prism spoke v1.0.2 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Workflow Studio - Dynamic Outputs (com.glide.hub.dynamic_outputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap)
    • ServiceNow Integration Hub Action Step - XML Parser (com.glide.hub.action_step.xmlparser)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Supported versions

    This spoke was built for Blue Prism Process Dispatch Framework version 2.6, but may be compatible with later versions.

    Spoke Requirements

    Blue Prism account.

    Spoke flows and subflows

    This spoke has no flows and subflows.

    Spoke actions

    The Blue Prism spoke provides actions to automate Blue Prism tasks when events occur in ServiceNow. Available actions include:

    Table 1. Spoke actions
    Category Action Description
    Job Management Get Job Status Retrieves the status of the specified job.
    List Job Outputs Retrieves the list of outputs of a job associated with the specified session ID.
    Start Job Executes a job with the specified inputs on the Blue Prism environment.
    Process Management Get Process Parameters Retrieves the list of parameters for the specified process on the Blue Prism environment.
    List Processes Retrieves the list of processes on the Blue Prism environment.
    Utilities Generate Collection Inputs Creates a formatted string of the collection type. This formatted string is used as input for the Start Job action.

    For information about setting up the spoke, see Set up the Blue Prism spoke.

    MID Server requirements

    To use these actions, your instance must have a MID Server set up and configured to use SOAP. For more information about running actions on the MID Server, see Integration steps. For more information about the MID Server, see MID Server.

    To set up the MID Server for this spoke, see Set up MID Server for a spoke.