Amazon EBS Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Amazon EBS Spoke

    The Amazon EBS Spoke enables ServiceNow customers to manage Amazon Elastic Block Store (EBS) block-level storage volumes and snapshots directly from their ServiceNow instance. This integration streamlines automation of common EBS tasks triggered by ServiceNow events, enhancing operational efficiency and control over cloud storage resources.

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    Key Features

    • IntegrationHub Subscription Required: The spoke requires an active IntegrationHub subscription to function.
    • Spoke Dependencies: Installation depends on several ServiceNow plugins including IntegrationHub Action Template - Data Stream, Complex Object, IntegrationHub Runtime, Flow Designer - Dynamic Inputs, and IntegrationHub Action Step - REST. Some plugins may require additional licensing.
    • Supported API Version: Built for AWS API version 2016-11-15, with possible compatibility for later versions. Users must align API versions across spoke actions if different.
    • Credential Requirements: Requires an AWS IAM user with full Amazon EC2 access, including Access Key ID and Secret Access Key credentials for authentication.
    • Connection and Credential Aliases: Uses IntegrationHub aliases to centrally manage connection and credential information, simplifying multi-environment configurations and updates.

    Available Actions

    The spoke provides automated actions to manage EBS volumes and snapshots, such as:

    • Attach Volume: Attach an EBS volume to running or stopped EC2 instances.
    • Create Snapshot: Generate snapshots of EBS volumes for backup or replication.
    • Create Volume: Provision new EBS volumes within the same Availability Zone for instances.
    • Delete Snapshot: Remove specified EBS snapshots.
    • Delete Volume: Remove specified EBS volumes.
    • Detach Volume: Disconnect an EBS volume from an EC2 instance.

    Practical Benefits for ServiceNow Customers

    • Automate and streamline EBS storage management tasks without leaving ServiceNow.
    • Maintain centralized credential management to reduce administrative overhead.
    • Ensure compliance and security by using AWS IAM best practices for user permissions.
    • Leverage the spoke to integrate cloud storage workflows into your existing ServiceNow processes and automation.

    Manage block level storage volumes and snapshots in Amazon EBS from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Spoke version

    Amazon EBS spoke v1.0.2 is the latest version.

    Supported version

    This spoke was built for API version 2016-11-15, but may be compatible with later versions.
    Note:
    If you use different API version, ensure that you change the API version in all spoke actions.

    Spoke requirements

    • User with full access to Amazon EC2.
    • Access Key ID and Secret Access Key of the user. Record these values for later use.
    For more information about creating user in IAM and providing the required access, see Understanding and Getting Your Security Credentials page on the AWS Documentation site.

    Spoke actions

    The Amazon EBS spoke provides actions to automate Amazon EBS tasks when events occur in ServiceNow. Available actions include:
    Category Action Description
    Elastic Block Store Management Attach Volume Attaches an EBS volume to a running or stopped instance.
    Create Snapshot Creates a snapshot of an EBS volume.
    Create Volume Creates an EBS volume that can be attached to an instance in the same Availability Zone.
    Delete Snapshot Deletes the specified snapshot.
    Delete Volume Deletes the specified EBS volume.
    Detach Volume Detaches an EBS volume from an instance.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Amazon EBS spoke.