ServiceNow Otto for Automation Center

  • Release version: Zurich
  • Updated February 16, 2026
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of ServiceNow Otto for Automation Center

    ServiceNow Otto for Automation Center is designed to streamline and simplify the setup of automation requests directly from the Task Mining workspace within your ServiceNow instance. This solution enhances your ability to identify and implement automation opportunities efficiently.

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    Important Availability Notes: Some Otto features are currently unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or certain regions. Availability may vary, so monitoring updates in future releases is recommended.

    Key Features

    • Task Mining Integration: Enables creation of automation requests seamlessly from Task Mining workspace data.
    • Automation Exploration: Provides tools to explore existing automations within your ServiceNow environment to optimize processes.
    • Centralized Data Processing: Transfers necessary data from your instance to a centralized ServiceNow environment or third-party cloud providers (e.g., Microsoft Azure) for processing, managed under strict internal policies.
    • AI and Machine Learning: Utilizes evolving AI technologies to generate automation insights. However, output accuracy and appropriateness must be validated by users with human oversight to ensure safety and compliance.

    Data Handling and Compliance

    Data related to inputs, outputs, and work notes from Process Mining is collected to improve ServiceNow’s AI and automation capabilities. Customers retain control and may opt out of data collection at any time. All data handling follows ServiceNow’s internal policies and compliance standards.

    Getting Started and Usage

    • Explore: Learn key concepts and benefits of Otto for Automation Center.
    • Configure: Install and set up the solution to unlock all features.
    • Use: Leverage Otto to discover automations and create automation requests directly from Task Mining insights.

    Recommendations for Customers

    ServiceNow customers should:

    • Review availability in their deployment environment before implementation.
    • Evaluate and test AI-generated automation recommendations carefully with human oversight.
    • Monitor updates on product availability and enhancements in future ServiceNow releases.
    • Understand data processing practices and opt out of data collection if preferred.

    Use ServiceNow Otto for Automation Center to streamline and simplify automation request setup from Task Mining workspace.

    Important:
    • Some ServiceNow Otto products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some ServiceNow Otto products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.