Integration Hub Usage Dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Integration Hub Usage Dashboard

    The Integration Hub Usage Dashboard provides ServiceNow customers with detailed insights into their Integration Hub data usage. It enables monitoring of transaction volumes, protocol usage, and data egress over time, helping organizations optimize their integrations and understand resource consumption. Access to the dashboard is role-based, ensuring relevant visibility for authorized users.

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    Key Features

    • Transactions Tab:
      • Overview: Displays transaction data from multiple perspectives, such as monthly transaction counts over the past year, with drill-down capability for detailed views.
      • Spokes: Shows transaction data by individual spokes, including identification of the most active spokes over time.
      • Protocols and Features: Reports usage by protocol (e.g., REST) and feature type, allowing analysis of transaction methods used.
    • Data Egress Tab:
      • Includes three standard reports in each section: Data Egress, Data Egress by Source (such as API protocols or exports), and Data Egress Trends.
      • Overview Section: Summarizes total data egress volume categorized by REST, SOAP, JSON, export sets, and URIs over different time periods.
      • API Section: Details data egress by API sources, including REST, SOAP, and JSON.
      • Export Section: Focuses on data egress through various export formats from the ServiceNow instance.
    • Customization and Navigation: Users can filter data, drill down into reports for more detail, and customize report columns and layouts to tailor insights to their needs. Reports automatically adjust data units starting at Bytes for clarity.
    • Version: The latest dashboard version is 3.0.0, ensuring up-to-date features and reports.

    Key Outcomes

    • Gain clear visibility into Integration Hub transaction volumes and patterns over time to support capacity planning and optimization.
    • Identify which spokes and protocols drive the most activity, enabling targeted improvements and governance.
    • Monitor data egress comprehensively across API protocols and export formats to manage data flow and compliance.
    • Leverage customizable reports and filters for tailored analysis suited to your organizational needs.

    Get insights on the usage of Integration Hub data from the Integration Hub Usage Dashboard. For example, view the average number of monthly transactions in the last year or the data egress from Integration Hub via REST and SOAP API protocols.

    The Integration Hub Usage Dashboard gives insights in the form of reports. Access to the dashboard is role-based. The reports are available under various sections in the Transactions and Data Egress tabs. You can customize the data that you want to view by using filters or drilling down reports.

    Integration Hub Dashboard elements and layout.

    Integration Hub Usage Dashboard version

    Integration Hub Usage Dashboard v3.0.0 is the latest version.

    Sections in the Transactions tab of the Integration Hub Usage Dashboard

    The dashboard has these sections:
    • Overview: View the usage data on the transactions from various perspectives and, if needed, drill down to view more details. For example, you could view the monthly transactions in the last year.
    • Spokes: View the data on the transactions that were performed by the spokes and, if needed, drill down to view more details. For example, you can view the information on which spoke performed the highest number of transactions in the last year.
    • Protocols and Features: View the usage data on the various protocols and features that were used to and, if needed, drill down to view more details. For example, you can view the number of transactions that were performed with the REST protocol in the last year.

    Sections in the Data Egress tab of the Integration Hub Usage Dashboard

    The dashboard has these sections. All sections have three common reports: Data Egress, Data Egress by source (API protocols or exports), and Data Egress Trends.
    • Overview section: Gives an overview of the total data egress volume, data egress by REST and SOAP protocols, JSON, Export set, and URI from the ServiceNow instance, and the data egress across time periods.
    • API section: Gives an overview of the total data egress volume by all sources, data egress by REST or SOAP protocols or JSON data from the ServiceNow instance, and the data egress across time periods.
    • Export section: Gives an overview of the total data egress volume by all data export formats, data egress by export formats from the ServiceNow instance, and the data egress across time periods.
    Note:
    • There’s no order in which you must view the reports, set the filters, or customize the columns in the report tables.
    • All charts are adjusted to the nearest data metric starting with Bytes.

    Data organization in the dashboard

    The following images show how data is organized in the dashboard.

    Transactions section in the Integration Hub Dashboard.

    Data Egress section in the Integration Hub Usage Dashboard.