F5 BIG-IP Spoke

  • Release version: Zurich
  • Updated September 2, 2025
  • 4 minutes to read
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    Summary of F5 BIG-IP Spoke

    The F5 BIG-IP Spoke (version 1.3.0) enables ServiceNow customers to automate management of servers and pools within the F5 BIG-IP system, supporting BIG-IP version 13.1.0. It requires an Integration Hub subscription and depends on specific ServiceNow plugins for REST actions and runtime capabilities.

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    This spoke provides sample flows, subflows, and actions that demonstrate and facilitate automation of common F5 BIG-IP tasks such as creating virtual servers, managing pools, and handling pool members directly from ServiceNow.

    Key Features

    • Sample Flows: Prebuilt draft flows like local traffic management that allow creating virtual servers, associating pools, and adding pool members from ServiceNow Service Catalog requests. These flows can be customized by cloning them into new application scopes.
    • Sample Subflows: Includes subflows such as pool management to create and manage pools in the BIG-IP system.
    • Automated Actions: Extensive set of actions for pool management (create, add member, check health, delete, enable/disable members, retrieve members, remove members) and server management (add profile, create, delete, update virtual servers) to automate F5 BIG-IP tasks based on ServiceNow events.
    • AI Agents: Standalone AI agents are available for pool and server management, enabling autonomous execution of common BIG-IP tasks through agentic workflows using large language model instructions. These agents can be cloned and customized to fit specific customer workflows.
    • Connection and Credential Management: Uses Integration Hub aliases to simplify connection and credential handling for F5 BIG-IP system integration, minimizing maintenance when connection details change.
    • MID Server Support: REST calls can be executed directly on the ServiceNow instance or via MID Server, offering flexibility in deployment and network configurations.

    Practical Considerations for ServiceNow Customers

    • Licensing: Ensure you have the required Integration Hub subscription and appropriate licenses for dependent plugins.
    • Configuration: Properly configure connection and credential aliases pointing to your F5 BIG-IP host. Follow setup guidance for connections and MID Servers to enable smooth communication.
    • Customization: Leverage sample flows, subflows, and AI agents as starting points and customize them to automate F5 BIG-IP workflows tailored to your operational needs.
    • Permissions: Verify that users running AI agents have the necessary roles and permissions to perform actions on the relevant tables and systems.

    Using the F5 BIG-IP Spoke streamlines network traffic management and server pool operations directly from ServiceNow, increasing automation efficiency and reducing manual configuration errors.

    Manage servers and pools in the F5 BIG-IP system.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Supported version

    BIG-IP 13.1.0.

    Spoke version

    F5 BIG-IP spoke v1.3.0 is the latest version.

    Spoke flows

    The F5 BIG-IP spoke provides sample flows in the draft state to demonstrate automating F5 tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Local Traffic Management Using F5 Big-IP Creates a virtual server, associates it to a pool, and adds pool member in the BIG-IP system from a ServiceNow Service Catalog request.

    Spoke subflows

    The F5 BIG-IP spoke provides sample subflows to demonstrate automating F5 tasks. Available sample subflows include:

    Flow Description
    F5 Server - Pool Management Creates a pool in the BIG-IP system and manages it.

    Spoke actions

    The F5 BIG-IP spoke provides actions to automate F5 tasks when events occur in ServiceNow. Available actions include:

    Category Action Description
    Pool Management Create Pool Creates a pool in the BIG-IP system.
    Add Pool Member Creates a pool member in the BIG-IP system.
    Check Pool Checks pool health in BIG-IP system. Returns whether the pool is available, unavailable, offline, or if the status is unknown.
    Delete Pool Deletes a pool from the BIG-IP system.
    Disable Pool Member Disables a pool member in the BIG-IP system.
    Enable Pool Member Enables a pool member of a specified pool in the BIG-IP system.
    Get Pool Members Retrieves the list of members of a specified pool from the BIG-IP system.
    Remove Pool Member Deletes a pool member in the BIG-IP system.
    Server Management Add Profile to Virtual Server Adds a profile to a virtual server in the BIG-IP system. Profiles enable you to control network traffic. For example, you can enable HTTP connections to the virtual server.
    Create Virtual Server Creates a virtual server in the BIG-IP system.
    Delete Virtual Server Deletes a virtual server from the BIG-IP system.
    Update Virtual Server Updates virtual server attributes in the BIG-IP system.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    F5 BIG-IP pool management AI agent Manages (that is, adds a pool member, fetches pool members, disable a pool member, removes a pool member, creates a pool, deletes a pool, verifies a pool) pools in BIG-IP system.
    F5 BIG-IP server management AI agent Manages (that is, adds a profile to virtual server, deletes a virtual server, updates a virtual server, creates a virtual server) servers in BIG-IP system.
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    This spoke uses this alias record to authorize actions.

    Connection & Credential alias Description Connection alias requirements
    F5_BIG_IP Connection to the F5 BIG-IP system.
    • Connection type: HTTP
    • Connection URL: URL of the host machine where the F5 server is installed.

    To use the spoke connection alias, create an associated Connection record and an associated Credential record. For information about setting up the spoke, see Configure a connection for the F5 BIG-IP spoke.

    MID Server requirements

    These actions use REST calls that can run either on an instance or, optionally, through a MID Server. Use the connection record associated with the F5 BIG-IP alias to configure where actions run and, if needed, specify MID Server selection attributes. For more information, see MID server.

    To set up the MID Server for this spoke, see Set up MID Server for a spoke.