AI in RPA Hub
Summarize
Summary of AI in RPA Hub
ServiceNow Otto for RPA Hub leverages generative AI to accelerate automation development within the RPA Desktop Design Studio application. It enables users to build automations, add activities, and extend automation logic using natural language instructions instead of manual coding or workflow configuration. This capability is designed to help both new and experienced users create and enhance automations more rapidly and efficiently.
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Key Features
- Build Automations with AI: Users can create new automations by describing their requirements in text and previewing AI-generated options before deployment.
- Create Activities with AI: Users can generate individual automation activities from natural language instructions, facilitating modular and scalable automation design.
- Extend Automation Logic with AI: Users can enhance or build automation logic by providing text instructions either from an empty activity or by selecting components within existing activities.
- RPA Bot Generation Skill: This core skill, accessible via the RPA Desktop Design Studio interface, powers the AI-driven automation creation and modification processes.
Licensing and Application Information
Using ServiceNow Otto for RPA Hub requires the following licenses:
- Workflow Data Fabric (formerly Automation Engine) license
- ServiceNow Otto for Creator license
The application depends on the ServiceNow Otto for RPA Hub store app and its dependencies, including RPA Hub and ServiceNow Otto for Creator. Customers should verify AI model provider availability and feature access, as some models and features may be restricted based on region, data center compliance (e.g., FedRAMP, NSC DOD IL5), or regulated market status.
AI Limitations and Data Handling
This AI-powered application generates outputs based on learned data patterns and may not always provide fully accurate or complete results. Customers are responsible for validating AI-generated automations, employing human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, or security.
Data used by the application may be transferred to centralized ServiceNow environments or third-party cloud providers for processing, following ServiceNow's internal policies and compliance standards. Customers can opt out of data collection used for improving ServiceNow AI products.
Use ServiceNow Otto for RPA Hub to accelerate automation development with AI. Instead of writing code or configuring workflows manually, you can describe what you need in natural language and AI generates automations, activities, and logic rules. You can preview generated code before deploying, ensuring it meets your requirements.
ServiceNow Otto for RPA Hub overview
- Build simple, brand-new automations quickly and efficiently.
- Easily add new activities to existing automations, ensuring modularity and scalability.
- Enhance the automation logic with text instructions, either in an empty activity or by selecting a component in an existing one.
Generative AI skills
The RPA bot generation skill helps users to build an automation that is based on text input. Access the RPA bot generation skill from the RPA Desktop Design Studio user interface.
For more information, see Robotic Process Automation (RPA) bot generation skill.
How to use the RPA bot generation skill
- Create an automation with AI
- Create an automation from text instructions and preview the options from the RPA Desktop Design Studio user interface. First, your user selects the Create automation option and then selects the Build with AI option to get started. For more
information, see Create an automation with AI.
The following example shows how an automation is created with AI in the RPA Desktop Design Studio user interface.
Figure 1. Create an automation with AI from the RPA Desktop Design Studio user interface - Create an activity with AI
- Create an activity from the text instructions and preview options. For more information, see Create an activity with AI.
The following example shows how an activity is created with AI in the RPA Desktop Design Studio user interface.
Figure 2. Create an activity with AI from RPA Desktop Design Studio user interface - Extend automation logic with AI
- Enhance an automation logic by using text instructions with the Build automation option, either from an empty activity or by selecting a component in an existing activity. For more information, see Build an automation with AI.
The following example shows an automation logic that is built with AI from an empty activity on the design surface in the RPA Desktop Design Studio user interface.
Figure 3. Build an automation logic from an empty activity in the RPA Desktop Design Studio user interface The following example shows an automation logic that is built with AI by selecting a component in the RPA Desktop Design Studio user interface.
Figure 4. Build an automation logic by selecting a component in the RPA Desktop Design Studio user interface
Licensing requirements
The ServiceNow Otto for RPA Hub application requires a Workflow Data Fabric (previously known as Automation Engine) license and a ServiceNow Otto for Creator license.
Application information
Activate the ServiceNow Otto for RPA Hub store app (com.sn_rpa_na) to use the RPA bot generation skill.
- RPA Hub (com.sn_rpa_fdn)
- ServiceNow Otto for Creator (com.sn_now_creator)
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.