Zero Copy Connector for ERP connection and credentials field descriptions

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP connection and credentials field descriptions

    The Zero Copy Connector for ERP enables secure and efficient connectivity between ServiceNow and an ERP system, specifically SAP environments. It uses detailed connection and credential configurations to establish and manage this integration, supporting both direct and load-balanced SAP connections with optional Secure Network Communications (SNC) for enhanced security.

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    Connection Information

    This section outlines the key fields required to define how the connector connects to the ERP system:

    • Connection Name: An alias for easy identification of the connection.
    • Host name or IP Address: Specifies the ERP server or load balancer address.
    • Login Language: Two-character code indicating the language of the SAP server.
    • SAP Client and System Number: Identifies the SAP instance client and system host; system number is omitted for load balancers.
    • Load Balancing Parameters: Includes message server port, SAP R3 name, and load balancing group name, all required only if connecting via a load balancer.
    • SNC Settings: For secure communication, fields such as SNC connection flag, quality of protection level, SAP cryptography library path, SNC mode flag, canonical SNC name, and client PSE name must be configured when SNC is enabled.

    Credential Information

    These fields control authentication to the ERP system:

    • User Name: The ERP system login username.
    • Password: Password for the ERP user authentication.
    • Credential Name: An alias for the stored credential for easy management.

    Practical Use for ServiceNow Customers

    Configuring these connection and credential fields correctly is essential to enable ServiceNow’s Zero Copy Connector for ERP to securely access and retrieve ERP data without manual copying. Understanding the difference between direct and load-balanced SAP connections, and when to apply SNC security, helps customers establish reliable, secure integration aligned with their SAP infrastructure. Proper setup ensures seamless data flow and supports secure authentication methods, enhancing overall ERP integration efficiency within ServiceNow workflows.

    The Connection and Credential Alias modal contains connection and credential details that specify how Zero Copy Connector for ERP connects to the ERP (Enterprise Resource Planning) system.

    For process details, see Configure an SNC connection in Zero Copy Connector for ERP.

    Connection Information field descriptions

    Table 1. Connection Information fields
    Field Description
    Connection Name Label or alias for the connection.
    Host name or IP Address to SAP Application server or the Load Balancer Host name or IP address of the ERP system server or load-balancing host that connects to the ERP system.
    Login Language Two-character language code of the language of the ERP server you're connecting to.
    SAP Client Client value of the connection host where the SAP instance is installed.
    SAP System Number System number of the connection host where the SAP instance is installed.

    Don't enter anything in this field if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Message Server Port number or logical name Port number or name of the message server host.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP R3 Name Three-character system ID of the ABAP system to be addressed.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Load Balancing Group Name of load balancer.

    Enter this value only if the connection you're specifying is for a load balancer.
    The communication partner's SNC name Canonical name. (Required if SNC Connection field is set to true.)
    SNC Connection To use an SNC with a connection, set to true.
    The quality of protection (QoP) level for SNC Enter one of the following numbers (just the number, not the text):
    • 1: Apply authentication only
    • 2: Apply authentication and integrity protection
    • 3: Apply authentication, integrity, and privacy protection (encryption)
    • 8: Apply global default protection
    • 9: Apply the maximum protection
    The external security product's library Absolute path of the SAP Cryptography library file. (Required if SNC Connection field is set to true.)
    The SNC mode flag to indicate whether the communication should use SNC protection Enter one of the following numbers (just the number, not the text):
    • 0: Don't apply SNC to connections
    • 1: Apply SNC to connections
    SNC : Client SNC Name Client Personal Security Environment (PSE) name. (Required if SNC Connection field is set to true.)

    Credential Information field descriptions

    Table 2. Credential Information fields
    Field Description
    User Name User name to log in to the system of record to access ERP data.
    Password Password to authenticate and log in to the system of record.
    Credential Name Alias or name for the login credential.