Experience Generation

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Experience Generation

    Experience Generation is a ServiceNow Otto capability within UI Generation that leverages AI to automatically create fully functional, multi-page web experiences from plain-English descriptions. This feature eliminates the need for manual configuration of navigation, page layouts, data bindings, and chart components by interpreting natural language input to build a connected, ready-to-use experience linked to real ServiceNow data.

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    Key Features

    • Plain-English Input: Users can describe the desired experience using natural language without needing deep UI Generation expertise.
    • AI-Driven Interpretation: ServiceNow’s large language model (LLM) analyzes the input to identify key parameters like the experience name, navigation style, page types, and chart settings.
    • Smart Defaulting: If details are omitted, the system applies intelligent defaults to ensure the experience is valid and functional.
    • Preview Before Saving: A read-only preview lets users verify the generated navigation, pages, charts, and live data samples before committing to creation.
    • Connected to Real Data: The generated experience is automatically linked to the appropriate ServiceNow table, with functional navigation, record links, and chart data without additional setup.

    Generated Experience Structure

    The AI-generated experience includes:

    • Experience: A named web interface with configured URL, application scope, and app shell, tagged as Otto-generated for easy identification.
    • Navigation: A navigation style tailored to the description, such as tabbed navigation for multi-task workflows.
    • Pages: A standard workspace pattern with three interconnected pages:
      • Landing Page: Displays summary widgets like total record count and configurable charts.
      • Filtered List: Shows records from the selected table with filtering, sorting, export, and create actions.
      • Simple Record: Provides a detail view for users to view, edit, and act on individual records.

    Benefits for ServiceNow Customers

    • Accelerated Deployment: Quickly generate complete, multi-page experiences from a single prompt, greatly reducing development time and effort.
    • Reduced Complexity: No need for manual UI configuration or advanced knowledge of UI Generation tools.
    • Reliable and Consistent Results: Smart defaults and intelligent AI inference ensure every generated experience is functional and connected to live data.
    • Improved Validation: Preview capabilities allow validation of the experience structure and data before creation.
    • Lowered Expertise Requirement: Enables users without deep technical skills to build effective experiences quickly and confidently.

    Experience Generation is a ServiceNow Otto capability in UI Generation that uses AI to generate fully functional, multi-page experiences from plain-English descriptions.

    Experience Generation removes the need to manually configure navigation, page layouts, data bindings, and chart components when building a new experience. You describe what you want in natural language, and ServiceNow Otto interprets your input, identifies the correct ServiceNow® table, and creates a working experience automatically.

    Internally, your description—called an utterance—is submitted to ServiceNow®'s large language model (LLM) alongside purpose-built prompts. The LLM dissects the utterance into key parameters such as experience name, navigation style, page types, and chart configuration. For any details you do not specify, the LLM applies smart defaults to make sure that the result is a valid experience.

    Benefits

    Fast time to value
    A complete multi-page experience is generated from a single plain-English prompt, replacing a process that previously required significant manual effort.
    Plain-English input
    No deep knowledge of UI Generation configuration is required. You can provide as little or as much detail as you want.
    Intelligent inference
    The LLM identifies the correct data table, navigation type, page structure, and chart configuration based on your description.
    Smart defaulting
    When details are omitted from your description, the feature applies smart defaults so that every generation attempt produces a successfully created experience.
    Preview before committing
    A read-only experience preview lets you verify the generated structure, including navigation, page types, chart parameters, and a live data sample, before saving.
    Connected to real data
    The generated experience is connected to the identified ServiceNow table from the start, with navigation, record links, and chart data all functional without additional configuration.
    Significantly reduced manual effort
    Manually building an equivalent experience, with connected pages, data bindings, and chart components, would require considerably more effort and expertise. Experience Generation handles all of this automatically.

    Generated experience structure

    When ServiceNow Otto generates an experience, it creates the following components:

    Experience
    A named web interface at a specific URL, with application scope and app shell configured automatically. The experience is tagged as generated by Otto for easy identification.
    Navigation
    A navigation style that matches your request. For example, tabbed navigation supports working across multiple tasks for short periods of time.
    Pages
    A common workspace pattern consisting of three interconnected pages:
    • Landing page: The first page you see when opening the experience. It displays summary widgets such as a total record count and a configurable chart (for example, a pie chart grouped by state).
    • Filtered list: Displays records from the selected table with filtered views, sortable columns, and export and create actions.
    • Simple record: A detail view that fulfillers use to view, edit, and act on individual records.