UI Builder Agent

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of UI Builder Agent

    The UI Builder Agent is a pre-configured ServiceNow Otto AI assistant designed to support low-code developers working within UI Builder. It provides real-time, contextual AI assistance by responding to questions, offering information, and facilitating page editing directly in the UI Builder environment. The agent is accessible through the ServiceNow Otto panel, which appears in the Next Experience Unified Navigation.

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    Administrators are responsible for installing necessary applications, configuring the agent in AI Agent Studio, enabling the ServiceNow Otto panel, and activating the default platform assistant before developers can interact with the agent.

    Key Features

    • Learn about UI Builder: Quickly get detailed answers to questions about UI Builder’s features and tasks, with responses drawn from the latest ServiceNow documentation. For example, you can inquire about data resources or how to add components.
    • Understand page configuration: Gain insights into page design and structure, including configurations like dynamic theming and client scripts, helping developers anticipate the impact of changes.
    • Accelerate page configuration: Modify page layouts, add and configure components (such as buttons with links), and update styling elements like background colors to enhance pages more efficiently.

    Activation and Setup

    To enable the UI Builder Agent, ServiceNow customers should:

    • Install the required applications from Application Manager:
      • ServiceNow Otto for Creator (snnowcreator): Provides AI skills supporting creators and UI Builder.
      • UI Generation (snuigeneration): Contains the UI Builder Agent and tools (Zurich version or later required).
      • Conversational Studio (snconvostudio): Supplies infrastructure for the ServiceNow Otto panel.
    • Enable the UI Builder Agent setup wizard in AI Agent Studio.
    • Activate the ServiceNow Otto panel within AI Admin Hub.
    • Add the display experience to the default ServiceNow Otto Panel - Platform assistant, request AI Search activation, and activate the assistant in Assistant Designer.

    This setup allows developers to seamlessly interact with the UI Builder Agent for enhanced productivity while building and modifying UI Builder pages.

    The UI Builder Agent is a ServiceNow Otto AI agent that assists low-code developers working in UI Builder by responding to questions, information requests, and page editing instructions.

    The UI Builder Agent is pre-configured and available in AI Agent Studio as part of the UI Generation application. It supports developers as they build and modify pages in UI Builder by providing contextual AI assistance.

    The ServiceNow Otto panel displays the UI Builder agent's responses. You can access the ServiceNow Otto panel by selecting the Otto icon in the Next Experience Unified Navigation.

    Administrators install the required applications, configure the agent in AI Agent Studio, enable the ServiceNow Otto panel, and activate the default ServiceNow Otto Panel - Platform assistant before developers can interact with the agent.

    Required applications

    Install the following applications from Application Manager to support the UI Builder Agent:

    • ServiceNow Otto for Creator (sn_now_creator) — Provides ServiceNow Otto AI skills for creators, including UI Builder support.
    • UI Generation (sn_ui_generation) — Contains the UI Builder Agent definition and its associated tools. Use the Zurich version or later.
    • Conversational Studio (sn_convo_studio) — Provides the assistant infrastructure used by the ServiceNow Otto panel.

    Key features of UI Builder agent

    The UI Builder agent provides the following features:
    Learn about UI Builder

    This feature answers your questions about the UI Builder. It provides detailed information about the features and functionalities of the UI Builder, along with links to relevant product documentation.

    You can ask about specific features or tasks, such as "What is a data resource?" or "How can I add a component to my page?" You will receive instant responses based on the latest ServiceNow documentation.

    Understand page configuration

    This feature offers insights into how a page is built, including its design and structure. It describes the configuration of various elements on the page, helping developers quickly anticipate how future changes might affect functionality.

    You can ask about your page's configuration. For example, you might ask: "Is dynamic theming implemented on my page?" or "Are any client scripts being used on my page?"

    Accelerate page configuration
    This feature enables you to modify and enhance your page. You can apply different layouts, such as a single row or a three-column format. You can add and configure components, such as buttons with labels and links that direct users to external websites. You can also update the styling of your page, such as changing the background color.
    To configure the features, see Configure UI Builder Agent. To use the features, see Using UI Builder agent.

    Activation overview

    Enabling the UI Builder Agent involves the following high-level steps:

    1. Install the required applications from Application Manager.
    2. Enable the UI Builder Agent setup wizard in AI Agent Studio.
    3. Turn on the ServiceNow Otto panel in AI Admin Hub.
    4. Add a display experience to the ServiceNow Otto Panel - Platform (default) assistant, request AI Search activation, and activate the assistant in Assistant Designer.