Now Assist for Automation Center

  • Release version: Zurich
  • Updated February 16, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Automation Center

    Now Assist for Automation Center is designed to streamline and simplify the setup of automation requests directly from the Task Mining workspace within ServiceNow. It leverages AI and machine learning to help identify and create automation opportunities, enhancing operational efficiency.

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    Note that certain features of Now Assist may be unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or specific regions. Customers should check for availability updates in future releases.

    Key Features

    • Automation Request Setup: Easily create automation requests from Task Mining workspace insights.
    • Exploration of Automations: Discover and explore available automations within your ServiceNow instance.
    • AI-Driven Insights: Utilizes AI and machine learning to generate recommendations based on data patterns.

    Important Considerations

    • AI Limitations: Because Now Assist employs AI, outputs may not always be accurate or complete. Customers must validate AI-generated results, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in high-impact sectors such as healthcare, finance, and security.
    • Data Processing: Usage requires data transfer from customer instances to a centralized ServiceNow environment and potentially third-party cloud providers. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Privacy: Inputs, outputs, and edits are collected to improve ServiceNow’s AI technologies. Customers can opt out of data collection at any time.

    Getting Started

    • Explore: Learn Automation Center concepts and features.
    • Configure: Install and set up Automation Center to enable Now Assist capabilities.
    • Use: Utilize Now Assist to identify automation opportunities and submit automation requests from Task Mining.
    • Reference: Access glossary, troubleshooting, and detailed information about Automation Center.

    Use Now Assist for Automation Center to streamline and simplify automation request setup from Task Mining workspace.

    Important:
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

    Get started

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.