Now Assist for Automation Center

  • Release version: Zurich
  • Updated February 16, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Automation Center

    Now Assist for Automation Center simplifies automation request setups directly from the Task Mining workspace. It is essential for customers to note that certain features may not be available in specific environments, such as FedRAMP or self-hosted instances, and to check for updates in future releases.

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    Key Features

    • Streamlined automation request setup from Task Mining workspace.
    • Comprehensive resources for learning, configuration, and reference related to Automation Center.
    • Integration of AI and machine learning for improved predictions and automation capabilities.

    Key Outcomes

    Utilizing Now Assist for Automation Center enables customers to efficiently create automation requests, enhancing productivity within their organization. However, customers should remain aware of AI limitations, ensuring human oversight and testing for accuracy, especially in critical sectors. Additionally, data processing occurs through centralized environments, adhering to ServiceNow’s compliance policies.

    Use Now Assist for Automation Center to streamline and simplify automation request setup from Task Mining workspace.

    Important:
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.