Craft spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Craft spoke

    The Craft spoke enables ServiceNow customers to manage alerts and retrieve company information directly from Craft within their ServiceNow instance. This integration facilitates automation and data synchronization between Craft and ServiceNow, enhancing incident management and company data handling.

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    To use the Craft spoke, customers need an Integration Hub subscription and must ensure required dependent plugins are installed. The spoke is designed for Craft version 1 but may support later versions.

    Key Features

    • Sample Flows: Provides pre-built automation flows such as creating incidents when a company is inactive based on company data retrieved from Craft. These flows can be customized by copying them to a new application scope.
    • Spoke Actions: Automate key Craft tasks via actions like retrieving alert streams, fetching added companies, and looking up detailed company information by ID or name.
    • Spoke Modules: Adds modules to your instance including Craft Alerts and Query Fragments, which allow viewing of alerts and company query data. These modules display data in remote tables that dynamically fetch and show Craft information.
    • Remote Tables: Show recently added companies and recent Craft alerts by running background actions to retrieve up-to-date data. Alert filters can be customized by editing the remote definition scripts.
    • Import Sets: Includes an import set to retrieve and store Craft alerts into the ServiceNow Craft Alerts table for further processing and visibility.

    Practical Use and Benefits

    ServiceNow customers can leverage the Craft spoke to automate alert monitoring and incident creation based on Craft company data, improving operational responsiveness. The integration provides real-time company and alert information accessible through familiar ServiceNow interfaces, supporting informed decision-making and streamlined workflows.

    Ensuring dependent plugins and licenses are in place is critical to successful implementation. The spoke’s modular design and sample flows offer a solid foundation for customization to meet specific organizational needs.

    Manage alerts and retrieve company information from Craft from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Craft spoke v1.1.0 is the latest version.

    Supported versions

    This spoke was built for Craft version v1, but may be compatible with later versions.

    Spoke requirements

    Craft account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • Remote Tables (com.glide.script.vtable)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Craft spoke provides sample flows to demonstrate automating the Craft tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Create Incident if Company is not Active Fetches company data using the required fragments aliases. If the company is not active, an incident with a description and a short description is created.

    Spoke actions

    The Craft spoke provides actions to automate Craft tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Alert Management Look up Alerts Stream Retrieves the list of alerts from Craft.
    Company Data Management Look up Added Companies Stream Retrieves the list of added companies from Craft.
    Look up Company Data Retrieves the company information for the specified details.
    Look up Company Details by Name. Retrieves the company information for the specified company name.

    Spoke module

    The Craft spoke adds the Craft Spoke application to your instance and includes these modules:
    Module Description
    Craft Alerts Lists the alerts that are retrieved from the Import Craft Alerts import.
    Query Fragments Lists all the query data about the company such as company name, company ID and so on.
    Data accessed through these spoke modules is displayed in these Remote tables:
    Note:
    When you open a remote table, the actions you've set up run in the background to fetch information from Craft. This information displays in the table. When you close the remote table, the information is deleted.
    Table Description
    Recently added companies Retrieves the list of companies that were activated in the last 7 days.
    Recent Craft alerts Runs the remote Recent Craft Alerts remote definition in the background and retrieves the list of all alerts.
    Note:
    You can customize the alert filter by modifying the script in the Recent Craft Alerts remote definition.

    Import set

    The Craft spoke adds this Import in the integrations:

    Import Description
    Import Craft Alerts Retrieves the alerts from Craft and stores them in the Crafts Alerts table.