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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Reporting

Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

How to find dashboard name utilising interactive filters

As part of Health scan improvement initiatives, we have few reference Interactive filters which are not mapped and requires mapping. All interactive filters based on a reference should have a mapping. Need to know which all dashboards are utilising t...

  • Question

Resolved! Can't find - Source Control Button - in my ServiceNow Studio

Hi dear SNOW community, I spent several weeks developing my own app with ServiceNow Studio.Now I would like to connect my app to my GitHub profile and upload it as git repo.I have already looked up several snow-documentations and keep getting stuck a...

  • Question

Mobile App Configuration for ITSM Mobile Agent not rendering

Somehow we have lost the mobile app configuration for (ITSM) Mobile Agent in our environment - wondering if anyone else may have experienced this or has a tip what the issue could be (SN support case is in progress, but so far no results).This is wha...

  • Question

Clear all values of a multi-user variable of type requested_for

I am building a catalog item that includes a multi-user variable of type 'requested_for'. The checkbox 'enable_also_request_for' is enabled for this variable. There is a a catalog client script (onChange) that clears the value of requested_for when a...

  • Question

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  • Question

Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

  • Question
  • Discovery

Need Help with AWA Fallback Behavior

Hi Team,I’m working on Advanced Work Assignment for incidents and need some clarification. My goal is to prevent tickets from sitting in an agent’s inbox if they don’t accept them and instead route them back to an “Unassigned” queue.Here’s what I hav...

  • Question

Resolved! Application Developer Career

Hello to all and I am hoping that someone can answer this question for me or lead in the right direction. I am currently going through the Application Developer Career Journey and I am very close to finishing the Associate portion of it. I wanted to ...

  • Question

Predictive Intelligence - Unable to train

I have a Similarity solution createdI open itI click update and re-train, the page fades white, then reloads.I go to training jobs and nothing is there..I search with a script using new GlideRecord('ml_solution') and I'm actually able to find the job...

  • Question
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