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Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured Quick Start Guide for Now Assist for SPM

Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...

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intelligence
Now Assist
Strategic Portfolio Management

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Training Alert 🚨 Upcoming Instructor-Led GRC Courses You Don’t Want to Miss (Apr - Jun 2026)

Nothing compares to the impact of an instructor-led ServiceNow course. We go beyond the on-demand curriculum — bringing concepts to life through real-time discussion, practical insights, and the questions that truly matter. We don’t just teach wh...

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Audit Management
Business Continuity Management (BCM)
Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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In a catalog item, the user attaches an Excel file and submits the request. Using Flow Designer

In a catalog item, the user attaches an Excel file and submits the request. Using Flow Designer,1. it should read the Excel data line by line2.loop through each row using a script, in the flow designer and3.then use GlideRecord on the u_data_source t...

Question

Find who a chat is offered to.

This is related to the Advanced Work Assignment and Chat routing. In this table - awa_work_item There is a field named "Offer count". Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?

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I need to set the system to show prices in USD for users without conversion rates

I have users whom are in locales that we do not have conversion rates for, and the business is fine showing them prices in USD. Currently the system will just show no price (and thus their requests are listed as $0 USD) upon submission. How do I defa...

Question

Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

Hello,Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

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Now Assist Skills for Universal Request

I am trying to explore creating NOW Assist Skills for Universal request.Does Skill kit allow giving the input as the data from related list tied to the actual record.I would like the Custom skill for Universal request to read the incident/ RITM relat...

Question

Delta exam of CIS-SP — Certified Implementation Specialist Service Provider

Hi everyone,I am looking for the Delta exam for my Certified Implementation Specialist – Service Provider (CIS-SP) certification.I’ve checked my Now Learning account, but the Delta exam isn't appearing in my "Needs Attention" or "Certifications" tab....

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AI skill not working anymore

Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...

Question

Add Interactive Reports to the Customer Service Portal

Can interactive filters be added to the Customer Service Portal that control reports in the reports widget?

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Customer Service Portals

Unable to Log in to PDI After SSO Integration

Hi Team,I am facing an issue with my Personal Developer Instance after configuring SSO.After enabling SSO, I am unable to log in. The login redirects through SSO, but authentication fails and I am locked out.Instance: Personal Developer InstanceIssue...

Question

How to Run Post-Approval Actions as System User in ServiceNow (sn_si.admin role Limitation)

Hi Community,I am working on a Service Catalog item "Manage Group Members" where users canrequest to add or remove members from a group. The approval is routed to thegroup manager via a workflow, and once approved, the system should automaticallyadd ...

Question

either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

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CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )

Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...

Question

Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

Question

Platform analytics dashboard

Hi everyone, I’m working on a Platform Analytics dashboard (score widget / score tile) and had a few UI-related questions: Is it possible to change the background color of a score widget/tile (not just the score color via thresholds)?Can we customize...

Question

approval getting marked as no longer required

For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...

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Change Management