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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Governance in Platform Analytics experience - Updated Guide - March 2026

Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...

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Dashboard
Governance
Platform Analytics
Platform Analytics Experience
Reporting

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Resolved! PDI Issue: Unable to install Plugin - 'This application is unavailable on developer instances'

I have a new PDI and I tried to run HAM plugin but unable to because of this error. Is there a way for me try install it as I am trying to confirm OOB settings.

Question

RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

Question

AI Search Enablement

Helo I am crating some agent, and using service now, I would like to AI Search .I already raised a request for AI Search Enablement in my dev envornment.Any idea, how much time this will take or I am not elagible I want to use NewAssist with Copilot...

Question

Resolved! Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

Question

SAM - why Normalized product,version is not showing even though status is normalized

Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots

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VR + USEM: Your Experience as an IT Remediation Owner -> What's Changed and Where to Go

USEM Reference Guide - What's Changing for IT Remediation Owner Personas If you've recently upgraded to Vulnerability Response v30x with USEM functionality, your IT Remediation Owners may be asking: "Why do I now see three different places to do...

Article
Remediation Owner
USEM

ReleaseOps in the Australia Release | Developer Passport

If you've ever coordinated a big ServiceNow deployment, you know the pain. Manual exports, preview reconciliations, spreadsheets tracking who needs to run which script and when. It works, but it also ages you. ReleaseOps, which landed in Zurich (ch...

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New UI Interactions! Developer Passport: AI Experiences Part 2

If you’ve spent any time building in ServiceNow Workspaces, you know the "ownership" dilemma. You want to change how a button behaves or pop up a specific modal, but to do it, you often have to take ownership of the entire page in UI Builder. This...

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UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1

Australia Release: Modernizing the ServiceNow Experience If you’ve been following our Developer Passport series this week, you’ve seen AI agents in playbooks and new debugging tools in Flow Designer. But today, we’re talking about the layer your...

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SNPI - Explore Now Create

1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...

Question

Download assessment questions

Please see the attached image. I want to download Assessment question in Excel sheet. Trying to find the data in asmt_metric, asmt_metric_category and other related tables but dont see the data or questions. Please help.

Question

Introduction to Dashboards in ServiceNow

Introduction to Dashboards in ServiceNow A dashboard is essentially a collection of widgets and reports. These visual tools provide a quick snapshot of various metrics and KPIs, all from a centralized location. Dashboards can be configured for differ...

Question

Starting/Stopping multiple VMs in AWS

Starting/Stopping multiple VMs in AWS This article deals with how we can implement starting/stopping multiple VMs in AWS. The same technique can be used for other clouds as well. AWS has an API to start and stop multiple VMs in a single API call. We ...

Article
Cloud Provisioning and Governance
Multiple Versions