Products
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activity in Products

Find who a chat is offered to.

This is related to the Advanced Work Assignment and Chat routing. In this table - awa_work_item  There is a field named "Offer count". Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?

  • Question

Now Assist Skills for Universal Request

I am trying to explore creating NOW Assist Skills for Universal request.Does Skill kit allow giving the input as the data from related list tied to the actual record.I would like the Custom skill for Universal request to read the incident/ RITM relat...

  • Question

AI skill not working anymore

Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...

  • Question

Unable to Log in to PDI After SSO Integration

Hi Team,I am facing an issue with my Personal Developer Instance after configuring SSO.After enabling SSO, I am unable to log in. The login redirects through SSO, but authentication fails and I am locked out.Instance: Personal Developer InstanceIssue...

  • Question

Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

  • Question

Platform analytics dashboard

Hi everyone, I’m working on a Platform Analytics dashboard (score widget / score tile) and had a few UI-related questions: Is it possible to change the background color of a score widget/tile (not just the score color via thresholds)?Can we customize...

  • Question

approval getting marked as no longer required

For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...

  • Question
  • Change Management
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.