Products

Featured Quick Start Guide for Now Assist for SPM

Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...

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intelligence
Now Assist
Strategic Portfolio Management

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Training Alert 🚨 Upcoming Instructor-Led GRC Courses You Don’t Want to Miss (Apr - Jun 2026)

Nothing compares to the impact of an instructor-led ServiceNow course. We go beyond the on-demand curriculum — bringing concepts to life through real-time discussion, practical insights, and the questions that truly matter. We don’t just teach wh...

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Audit Management
Business Continuity Management (BCM)
Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Agent Assist Search Context Modification in CSM Workspace

I am trying to modify the list of choices available in the Agent Assist dropdown within the CSM Configurable Workspace (see attached image).Currently, it shows options like "Resolved Cases, " Open Problems" and "Knowledge Articles".I need to:Remove s...

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Recomendation on adding trusted domain

There is a requirement to add 5000+ trusted domains in the system, so that inbound emails can be processed. But I feel this should not be done due to risks like performance degradation, Security Vulnerabilities, spam emails etc. What else can be the ...

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How to report on downstream risks/controls for an entity?

Hi there,I have Classic Risk installed and have configured the upstream/downstream entity hierarchy for an organisation. Example of hierarchy is: Group -> Division -> System, where the assessment of risks/controls are completed at a System level.When...

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Creation of recurring incidents trends

How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?

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Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

Hello,Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

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AI Agent tool - knowledge articles retrieval inconsistency

I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...

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Error sending information to Endpoint : org.apache.commons.httpclient.HttpException: Session contain

HIi Everyone,When trying to connect with a Endpoint i'm getting the following error:Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - UntrustedOutgoi...

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how to replace the custom widget to OOB widget Not able to find OOB widget

I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this

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audit is enabled but not showing in Activity log.

Hi,In the alm_asset table when an asset is assigned to a person, the assigned date and time are not appearing in the Activities section,even though Audit is enabled. We can see this information up to l, but after that, it is not visible. Could someon...

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default value not populating for life cycle stage and life cycle stage status attribute

Hello Team,I have a requirement to populate the default value of life cycle stage attribute with operational and life cycle stage status with In use. I have updated the values in the dictionary of both the attributes in the parent configuration item ...

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Can we inactivate all the OOB 'Delete' Acls for some specific tabels which includes OOB tables also?

Hello,I have a requirement where we are restricting the 'delete' action for all the users in our instance and on all the tables which includes custom as well as OOB tables (eg. sys_attachment, sys_user, sys_user_has_role, sys_script, sys_user_role, i...

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Customer Security and Trust (CST)

ERROR while installing mid server:

I've tried checking the log to see what's going on, but the installer didn't leave any log files.While installing mid server i am getting this error, Before installing I have created a user and provided him a mid_server rolewhat else is needed

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Customizing SOW incident form

We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...

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Custom Workspace (Duplicate of SOW)–Home Dashboard Not Displaying Role-Based Data from Custom Table

Hi, Can anyone help/guide me on this issue,What was done Created a custom workspace (Service Request Workspace) by duplicating the existing SOW (Service Operations Workspace). In the List menu of this new workspace, added three custom tables. Role-ba...

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What's New in Now Assist for Creator: Australia EA || Zurich Patch 8 Release (April Store Release)

What's New in Now Assist for Creator: April 2026 Store Release Zurich Support, New Metadata Coverage, Search Enhancements, and a New AI Agent Table of Contents Build Agent: Now Supported on ZurichNew Metadata CoverageSearch EnhancementsIn...

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