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Featured Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

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AI Search
Best Practices
KCS
Now Assist

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article
Integrated Risk Management (IRM)
Risk Management

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

Image by Laura Montagnani from Pixabay Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

Article
Integrated Risk Management (IRM)

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Scheduling in Workforce Optimization for CSM

Scheduling in Workforce Optimization for CSM Plan shifts, create schedules against demand forecasts, and manage time-off and shift swap requests to ensure the right agents are available at the right time. Overview The Scheduling module enables...

Article

Change Overview in SOW blank

After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...

Question

HR Service Delivery Academy: Let’s Talk Employee Relations

Interested in learning more about ServiceNow's Employee Relations offering? Join our experts for an in-depth overview, including a walkthrough of key features and leading practices. Join us for our new series focused on ServiceNow’s HR Service ...

Event
Academy
HR Service Delivery
Human Resources Service Delivery
Live on ServiceNow
Virtual

Channel Management in Workforce Optimization for CSM

Channel Management in Workforce Optimization for CSM Monitor real-time performance across all service channels and queues. Track agent availability, manage work distribution, and collaborate with your team to resolve customer issues faster. Over...

Article

Shift card display options for SOW

For on-call scheduling, when the user selects the teams icon, is it possible to only show groups that have on call shifts? Similar to how shift cards display when you select On-Call Schedules?

Question

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...

Question

Resolved! ACL issue on new table

I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...

Question

Getting Started with Workforce Optimization (WFO) for CSM

Getting Started with Workforce Optimization for Customer Service A comprehensive guide to implementing Workforce Optimization (WFO) for your customer service teams. Learn the key modules, understand the implementation phases, and discover the resou...

Article

Task 1: Create and Configure Security Groups (Content) - erro

Hi,I'm having trouble completing task 1. I've already configured the required settings more than 3 times, and it still fails to validate the task. Any suggestions?

Question

Missing Standard ACLs in sys_security_acl on Yokohama Patch 5 with MariaDB 10.6 Community

Hi everyone,Sorry in advance for the long post, but I’m trying to summarize an issue we’ve been struggling with. We installed Vancouver on MariaDB 10.6 Community, then upgraded to Washington and finally Yokohama Patch 5 (YP5). We also created fresh Y...

Question

Not receiving OTP mails to my mail for logging into servicenow university

Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...

Question

Agile story type field

On the tables for stories I noticed there is a type field that is not on the form by default. It has the options of Spike, Documentation, and Development. Since it is not on the form by default and I cannot find anything in DOCS regarding this field ...

Question
Agile Development

Tenable.io ingest all severity with special plugin filter

Seeking for best practice/practical solution on this requirement.We need to ingest all severity (CRITICAL, HIGH, MEDIUM, LOW, INFO) in Tenable.io but we need to filter the INFO to specific plugin id only.Things done so far:Added custom filter on HTTP...

Question

Data visualization - remove start / end time from Calendar Report

we are using Calendar Report on Incidents table to give an overview of P1/P2 Incidents (month view).For this purpose, we want to show the INC Number and Priority. While we can configury Number + Priority on "Event display fields" configuration, how c...

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Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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