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Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time?    SUMMARY  In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

  • blog
  • Service Operations Workspace

Featured Platform Academies Overview

  Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions have product experts on hand to demonstrate conc...

  • blog

Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance.   How does the Impact Store App benefit you? In two simple ways:   1️⃣ It's more convenient - ...

  • Article
  • ServiceNow Impact

Query related to field type

what is the main difference between field name type and choice field . I can also select or choose dependent value in choice field also, what is the exact difference between these two. can anyone help ?

  • Question

Time Worked

Hi Experts, We have a field named "Time Worked" on incidents. We have a requirement to pause this timer for other states except 'In progress'. The timer should only run when state of the incident is 'In progress'.If possible please give a composed so...

  • Question

Issue in Discovering EMC Isilon Storage Device

Hello Team, I am trying to discover the EMC Isilon storage devices. Infra team has configured the SNMP v3 as well as http and https  protocal  to user in server. and also provide the role given by service now in docs.   But when i try to validate the...

  • Question
  • Discovery

How to pass user input variable in a Topic to Topic block in VA

Hi, I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it.  I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able t...

  • Question

Tanium connection - Trusted Ip ranges

We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool. Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances. Tanium allows only a single token per IP ...

  • Question

Can Now Assist automatically start a topic in VA?

Hi everyone, We would like to make use of the Now Assist ITSM and its LLM-related functionalities in the VA. In our current VA build, we have a couple of topics that are presented to the user as tiles as part of the initial greeting, including a topi...

  • Question
  • Virtual Agent

Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user? 

  • Question

Discovery Models are not matched to software model

Hello All,I just created entitlement for Microsoft 365 Enterprise E5 through PPN and can observed that multiple Software Models got created automatically as suite components which I think is good.But none of these software have the option to check "S...

  • Question

Interview Scenario – ServiceNow ITSM Integration

 Problem StatementHR team maintains employee data in Excel / Google Spreadsheet.This data must be fetched every Monday and stored in a ServiceNow custom table for further processing.   SolutionUse ServiceNow REST Message (Outbound Integration) with a...

  • Question

Date Filter Configuration

Hello, I am building a simple list visualization (The requirement is to show users who are missing a time sheet for any given week) on a Platform Analytics Dashboard. This list is built off of the User table (sys_user) with 2 conditions (Active is tr...

  • Question
  • In Platform analytics
  • Yokohama release

Resolved! Upgrading my instance to Zurich Version

Hi,I have been trying to upgrade my instance since 2 days now and it still show upgrading . Any help. Thanks in advance 

  • Question

predictive intelligence is not available in all -naviagation

Hi all.I have installed all the required plugins for the predictive intelligence and roles Aswell but still i was unable to find the predictive intelligence in my application navigator.can anyone suggest me the reason for this issue

  • Question
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