Update ER Case when attachment added to related corrective action

A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added.  An idea I had was to write a business rule on the corrective action table that posts a work note t...

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${event.parm2} returning null in Next Expeience content In-App Notification

I am working on triggering an in-app notification using an event trigger from script include and would like to display the content from parm2 or parm1 in the message header or body. Currently, these values are returning as null. I have also attempted...

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Gen AI actions dashboard

Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...

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Redirect users to Workspace directly

Hi All,How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in. Thanks in Advance

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Need to upload the custom font in native view

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Gen AI Actions Dashboard

Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...

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Wrong Configuration item being updated

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...

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How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

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Grouping on Tags

In the previous Core UI reporting we could group on tags in the list report.  In Platform Analytics this is no longer something we can do.  Tags are used a lot in our environment and this loss of functionality is being felt.  Is there anyway to group...

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ReleaseOps On Demand Deployment failed

Hello! I setup ReleaseOps pipeline in our instances and trying to use the Sample On Demand Pipeline to deloy an update set to Prod. The system won't let me using this on demand pipeline because an error message: 'Deployment request moved to draft bec...

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OTP Problem

Dear Sir@Sunil2021I am Facing Problem with my ServiceNow Account As i cannot Receive OTP so that i cannot login Please Help Me solving This Issue as i have some Urgent work to complete The ServiceNowID Is Same as this Email hassan.ahmed@azmsquad.com ...

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Service Operations Workspace Landing page not loading

We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...

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Time series column visualization not driling to list with filters

i have created a Time series column by month.  I have also configured a list report as the drilldown because there are dot walked fields we need to show rather than just going to a default view.  The list is showing everything rather than the data fr...

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HRSD

Can any one please tell me that what's the much minimum percentage required to pass servicenow cishr certification exam??

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