Products

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured ServiceNow ITSM Is the #1 Best IT Management Software on G2 — and You Made It Happen

We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you. What makes this award special G2's...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

Article
Best Practices
Getting Started

HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding...

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Resolved! How do I get a list of all flows where the Trigger is "REST API - Asynchronous"?

I need to identify all flows configured with this trigger. I initially reviewed the sys_hub_trigger_instance table and attempted to filter by trigger type, but no relevant records were returned. Are there any other recommended locations or approaches...

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Troubleshooting my first AI Voice Agent

While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

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HRSD - Is it required to buy licenses for all existing sys_users, or is it possible to limit?

HR Service Delivery (HRSD) When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table? Is it allowed to limit the scope of licensing - for exampl...

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Human Resources Service Delivery

Process Mining Academy #45 - Scaling Process Mining: Five Building Blocks for a Successful Program

In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with process mining is easy—most customers find improvement opportunities within t...

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NOW Mobile App

Is the IRM Risk assessment questionnaire visible on the NOW mobile app? Also can the user see the tasks assigned to him through a Risk assessment on the NOW mobile app?

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ServiceNow Hardware Asset Management: How Hardware Normalization Works?

Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...

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ReleaseOps Implementation POC

Hi All, Has anyone implemented Releaseops.I need to implement it for three instances,dev,stage and uat.Currently for POC ,we will be treating our UAT instance as prod. I have configured ,but when deploying I want mine update sets to be moved from dev...

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Tarea de Envío de base de conocimiento

Estoy generando la task del learning: Enviar una solicitud para que se cree la base de conocimiento “New Employee Resources” (Recursos para nuevos empleados) ya en varias ocasiones y me sigue saliendo Failed, qué debo hacer para ya culminar esta task...

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User unable to see the service operations workspace page

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...

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How to achieve below scenario by using ACL?

"I created a custom table that extends from the Task table. After configuring the ACL, when I impersonate an ITIL user, I am still able to see all the records." ScenarioIn the Incident table:ITIL users can read incidents.But users can only see incide...

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Resolved! Help understanding how sys_object_source is used in IRE identification/reconciliation

Question about the CMDB IRE and how sys_object_source is used, specifically with the SCCM SGC. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/integrate/cmdb/reference/how-sccm-integration-works.html#d196797e370 makes it sou...

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Service Graph
Service Graph Connector

Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Datadog webhook integration

I am trying to send events from Datadog using a webhook integration.I tried the suggested payload mentioned here: https://www.servicenow.com/docs/r/it-operations-management/event-management/datadog-events-webhook.htmlBut the host_name is not showing ...

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Event Management

Red Hat Enterprise Licensing and Host Affinity Rules

Hi community ! I have a use case here which I can't find a solution for. We have licenses for both RHEL Server and Virtual Data Center. On our clusters we have set Host Affinity rules to optimize licensing of cluster. These affinity rules have be...

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Host Affinity Rules
Red Hat Enterprise Linux
Software Asset Management