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Create a new case from HR Agent workspace case creation page issue

Hi Experts, I have 2 issues currently Issue 1:Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field cal...

  • Question

Group by Execution date

Hi Team,I’m working on a Change Task Dashboard in new Platform Analytics team. Currently, I have several CTASKs scheduled for future dates, and I’d like to group them by execution date to display the number of CTASKs scheduled per day for the next we...

  • Question

Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

  • Question

Workspace - Refreshing page after catalog item submission

I have created a custom workspace and created a new page from scratch. On the page I have added a single catalog item and linked to it by the sys_id. So far, so good. It loads as you would expect. When submitting the catalog item (clicking the submit...

  • Question

WSD Reservable sync Configuration Issue

Hi Everyone,We have followed the steps from Guided Setup to do the end to end configuration for Outlook Integration with WSD. However,When we try to activate the WSD Reservable sync configuration , it throws the below error.Did anyone else face this?...

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Portal Search Performance

I’m experiencing an issue with search performance in ServiceNow, and I’d like to see if others have encountered something similar or if there’s a known solution.When performing a search, I frequently see messages like:"Searching for the right info......

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Financial Baseline Migration Guidance

Let's leverage the next experience for financial baselines!    Learn more about Using the new Financials in the Next Experience.   Would you like to leverage the next experience for financials, including the financial baselines from the classic exper...

  • Article
  • Baseline
  • Financial
  • Migration
  • SPM

Resolved! Project Percentage Calculation

Hi all   Can you give me some guidance regarding "How project percetange is calculated", In mi case, y have a project with 6 project task. 3 of those task are on closed complete status, so its individual percentage is 100%, the other 3 task are on cl...

  • Question
  • Project Portfolio Management

Resolved! Project Template not carrying over the planned duration

 We are trying to build a project template where project tasks have defined dependencies and planned durations. The idea is that when a new project is created from this template, the task dates should automatically calculate based on the project’s pl...

  • Question

How to restrict duplicate ci creation on cmdb_ci_server

Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks   

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Sending an Entra MFA Push through ServiceNow

Hello Experts! Not sure I'm posting this on the correct forum, but here goes. Who has some experience with integrating ServiceNow with Entra? We use Entra as our SSO provider, and have been given a requirement to allow the help desk to send a user an...

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  • Integrations

Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report?  We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

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