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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured Knowledge Management FAQ

    The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases.   Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

  • Article

Creating a report without report_admin

Hi there;I have users needing to just create reports. Apparently, there is no rights besides report_admin that will let them create reports. But I don't want to give them report_admin right just for that. Is there anyway to let them create reports wi...

  • Question

Cannot add Checklist Item

Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user.   Has somebody an idea to fix that problem?

  • Question

Servicenow Database View

I have created the Database view (u_hardware_model_lifecycle_view) by joining the cmdb_hardware_product_model and cmdb_hardware_model_lifecycle. Database view created to get the report from alm_asset table which have active "ci" and doesn't have "Har...

  • Question

How to integrate Servicenow with AWS SNS?

We need to make an http request with a POST method to AWS SNS service, I was able to make a call from postman and the API responded properly and send an SMS message, but when I tried to make it from Servicenow I was not able to make the call since it...

  • Question

How to hide "Catalog" and "Category" breadcrumbs in the portal view.

Hi All, I opened one Order Guide in the portal and noticed that its breadcrumb path was: Home → All Catalogs → [Catalog Name] → [Category] → [Order Guide Name]. However, for another Order Guide, the breadcrumb only showed: Home → [Order Guide N...

  • Question

SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard

I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard. When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, brea...

  • Question
  • Performance Analytics
  • Service Level Management

Allow one domain to create a record prducer

How would I only allow our domain to create records? There was an incident where a vendor's email was hacked and emailed our instance which generated a ticket with a suspicious attachment.

  • Question

Resolved! how to customize Order Confirmation dialog in Service Catalog

Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...

  • Question

Avoiding Duplicate Knowledge Creation

Hello Experts,I am looking for ways to prevent the creation of new knowledge articles that duplicate existing ones.For example, when creating knowledge in Service Operations Workspace, one possible approach might be to use Agent Assist to search for ...

  • Question

Resolved! I have been told that Impact Guided is a mandatory purchase ?

At renewal of my companies ServiceNow subscription a line item "ServiceNow® Impact Guided v3" has been added to the renewal quote. We did not ask for the addition and do not have the Impact applicaiton installed.  Having queried with my ServiceNow ac...

  • Question

AI Agents

How AI Agent is evolving?

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