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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Foundation Data Synch and CMDB collaboration

I have been kicking the tyres of Foundation Data Synch (sn_fds) plug as part of August 2025 release of Service Bridge v2.2.2 (sn_sb), and I thought I would take you through the configuration process and try to sum it up in a diagram.   Foundation dat...

  • blog
  • Service Bridge
  • TPSM

Catalog client script in service bridge

How to create and publish catalog client script in service bridge . Need help to know How to create catalog client script and that to be works on consumer instance side?

  • Question

Need a way to close g_modal.showFrame based on API results

This is my requirement.There is a UI Action on HR Agent Workspace. When clicked, it invokes a UI Page (which has CSS/HTML for a custom loader) as a popup using g_modal.showFrame. The UI Action proceeds to do a GlideAjax and calls an API and gets the ...

  • Question
  • Human Resources Service Delivery

Dashboard Dot Walk Columns

I am currently creating a list view against the table: Interaction Related Record [interaction_related_record] in platform analytics for a dashboardI have the following filters applied:Interaction > Short Description is Device RefreshInteraction > St...

  • Question

"Dotwalking" in a For Each in Flow Designer

Hello all,I've got a Flow build in progress that on trigger, will look up Business Applications that meet a specific criteria so that we can use that information for sending notifications to Business Owners. The issue I'm running into, is I want to m...

  • Question
  • Flow Designer

Scoped Application Best Practice in ServiceNow Human Resources HRSD Applications

I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing ...

  • Question
  • Human Resources Service Delivery
  • Scoped App Development
  • Scoped Application

DB View Calculate difference between dates and add to third date field.

Hi all, We have a requirement where we have to show some date calculation in a report.We have created a database view between two tables, now requirement is to calculate the difference between two Date time field and add it to the third date time fie...

  • Question

Price section hidden when "Requested for" user is inactive

We are experiencing an issue with an item where the price section is hidden when the "Requested for" user is inactive, although it should always be visible regardless of the user’s status.Some users are unable to see the price section, while in other...

  • Question
  • Cost Management (ITSM)

Corrent ActionName is not populating for Close Complete in Workspace

Hi All,When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. I am trying to execute glidemodal pop up when actionName...

  • Question

DOES CTASK required ?

Hi all, We have REQ > RITM > CTASK in Servicenow  , is it mandatory to have this hierarcy or we can have only REQ>RITM if the single team is working on the ticket. If multiple team is involoved can we have one REQ and multiple Request item created ? ...

  • Question

Next Experience UI Keyboard Shortcuts

Next Experience UI Keyboard Shortcuts:Basic Shortcuts:Keyboard shortcutActionWindows key + PrtScnCapture a screenshot and save in Screenshots folder.Windows key + Shift + Up arrowStretch the desktop window to the top and bottom of the screen.Windows ...

  • Article
  • Walk-Up Experience

CSA preperation E-book

Im preparing for the CSA examination and completed both ON Demand these courses .I also got the E-book for both. Now im confused on which one to refer for the certification Exam ? Could anyone please advise ?ServiceNow Administration Fundamentals and...

  • Question
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