Products

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

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Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

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Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Announcing ServiceNow AI Models v2.0 with Enhanced Capabilities for Now Assist and AI Agents

We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...

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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

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Need to understand which REST API is used via OOTB Service graph connector for MDE

Hello Team, Could you please help me to understand which exact REST API is getting used by ServiceNow Service graph connector for MDE ? As per me there are multiple End points available from MDE side. Hence i would like to understand which one is uti...

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Resolved! Catalog Item variable in SCTASK

Hi all!I have a Flow that Creates Catalog Task. It uses Catalog Item variable is_this_repairable_under_warranty.I have made that this variable is mandatory when closing task (Closed Complete) with UI Policy (match Short Description).This IF is not tr...

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Hide "Save" from Sys_popup in Portal

We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup

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How to identify approvals for a user or their groups ?

Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!

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PDI Stuck in “Upgrading Instance in Progress” Status

Hello Team,My Personal Developer Instance (PDI) has been stuck in the status “Upgrading Instance in Progress” for more than an hour.I’ve tried refreshing the page multiple times, but the status hasn’t changed. Could you please help me to resolve this...

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Smart assessment error message

Hi,So I have created a Smart assessment template from assessment workspace with multiple sections and questions with scoring.I want to create error message on the assessment while the user is answering the assessment before submitting the assessment....

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Integrated Risk Management (IRM)

Option to add MCP Server does not appear

I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...

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How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

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How are dmn_demands, pm_projects are synced with sn_align_core_demands and projects

Hi All,I see there are dmn_demands, pm_projects tables and also sn_align_core_demands, sn_align_core_projects. I see when demand is created, a record is created in sn_align_core_demand table. Is this OOB or do we need to configure specific rules for...

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Financials on the SPW without Investment Funding

Hi all. Based on the error messages I get when I try and configure the Financials service in the Strategic Planning Workspace, it seems you have to have Investment funding (entities etc.) in place before you can use it. Is there a way round this? I...

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EAC calculation differs between Classic and Workspace

We discovered that if you don't run EAC in Classic view (when running with both Classic and New Project Workspace) the EAC in Classic does not sync with the EAC in Project Workspace. Anyone else run into this and understand why this functions this w...

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Renaming columns under related list of problem form alone.

Hi I wanted to change the name of the column of the related list under Approver tab of problem form.

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SPM Export to Excel

Hi, we heard a rumor that with Australia the Export to Powerpoint (in the Classic Workspace done via the PPT Export Application) shall be not available anymore. I can hardly believe that, but you can never be sure. Anyone came across this?

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Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...

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