Products

Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

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ServiceNow Impact

Featured Unlock Agent Productivity with ITSM AI Agents (Agentic AI)

While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI. Here's why this is such a important step forward: ...

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Now Assist

Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning

Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, organ...

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Service Operations Workspace

Featured Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was designed to provide: Fresh perspectives on how analyt...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...

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AI Search
Best Practices
KCS
Now Assist

How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

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Proactive CI Data Health Monitoring

Service Now requirement: An AI agent continuously scans the CMDB for stale(>90 days), incomplete, or "orphan" CIs and opens tasks for data owners to review.User Story: As a CMDB Data Owner, I want continuous AI scan for stale/orphan CIs and auto-task...

Question

Declarative action in custom workspace not visible

I have created a Declarative action for list view of custom workspace table. And then created a new action configuration to map the list action to workspace. But still the button is not visible.

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Client script dosn't work on workspace ITAM

Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...

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Resolved! CIS-HAM Exam

Hi Community, I am planning to give CIS-HAM exam, just wanted to understand if recently after 18-Nov, anyone gave the CIS-HAM exam. I did take a reference from some old dumps to prepare for exam so still the questions are the same or they changed eve...

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ServiceNow On-Prem Discovery of AWS – MID Server vs API

QuestionWe are running ServiceNow On-Prem, while our applications and infrastructure are hosted in AWS.Our objectives are:Discover AWS infrastructure and application componentsPopulate an accurate CMDBBuild service and dependency mappingsUse Operati...

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Unable to Connect Oracle via MCP Server Tool in ServiceNow (REST API Works)

We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...

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Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

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Asset v/s CI

Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow. As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. ...

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Request Incident Exceptions Best Practice Question

Can anyone confirm for me if this is a sound approach - Restrict SLA exception requests only when an incident is in resolve status? I believe with an open approval task; the incident will not move to close until after the exception approval task is c...

Question

"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

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need to copy the answer on custom metric div to another metric preceding the order of the div.

i have a client controller on a widget to copy answer from one custom metric to another metric, but it's not working for yes/no radial buttons metric, for string the value is copying. tried the below script api.controller = function ($scope, $timeout...

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Major Incident Communication – Sending SMS via custom provider (not Twilio) using Notify

Hi everyone,I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allow...

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Performance Analytics Roles

Hello,I'm wondering if someone can help me please. We are bringing in Performance Analytics into our company, and have been looking at the roles for PA. We would like to create a couple of 'Persona's' for users but a little unsure of the roles. We wo...

Question

SNPI Story1 - delete table

Hi , I was doing SNPI Story1 and mistakenly created wrong HHD table, now i want to delte it . how can i do so, not finding any options. I am stuck and unable to validate the task as if i create another HHD table it will create another system names.

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