Products

Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

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ServiceNow Impact

Featured Unlock Agent Productivity with ITSM AI Agents (Agentic AI)

While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI. Here's why this is such a important step forward: ...

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Now Assist

Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning

Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, organ...

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Service Operations Workspace

Featured Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was designed to provide: Fresh perspectives on how analyt...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...

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AI Search
Best Practices
KCS
Now Assist

Resolved! Question on Parent/Child App services -platform host/module context

Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...

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Resolved! How to remove Tabs from Enterprise asset estate in EAM Workspace

Hi,Is there any way to remove some of the tabs here without using UI Builder? to disable them

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ServiceNow Event management integration with SolarWinds OnPrem using Rest API

Hi Experts, We are looking to integrate SolarWinds with ServiceNow event management for receiving events from SolarWinds using Rest API mechanism. Can someone please help with possible ways to do so any documentation link would be really helpful. Th...

Question

problem task , In this i need business duration calculation based on created and closed ,

i tried manny scripts nothing working in BR OR override , i checked for schedules too and timezone , whaT I NEED TO DO

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Client script dosn't work on workspace ITAM

Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...

Question

What elevated commands are executed by ServiceNow for Service Mapping ?

Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...

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Service Mapping

Can see multiple publisher to select from Publisher field in Software Model form

Hi All,Having similar question, our developer already ran the Normalization guided setup. However, we can still see multiple values for Microsoft is Normalized and hence able to see all of these entries while selecting publisher in Software Model For...

Question

Resolved! core_company table - Normalized Company Mapping Tab

Hi, Can someone explain to me what it means when the company is normalized? Is there a particular job that normalises the company in the table? See attachment as an example What is the best way to keep this table tidy and to avoid any duplicates? Tha...

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Resolved! How to make Asset Operation

Hi, I have a user with this roles: but he cant see the Lists under 'Asset operations':

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Modify Inherent and Residual Assessment Scoring Criteria after RAM is published

Is it possible to modiffy the inherent and residual assessment scoring criteria after the RAM is published? I am not making changes to the factors, just want to change the qualitative scoring criteria.

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Cannot set hourly rate for a single user

I have looked around and I found nothing about setting hourly rate for a specific user like I can do for groups and roles. I would like to user this hourly rate in order to calculate costs when this user submits a Time Card. I have already seen that ...

Question

Discovery Error

Hello FolksWhile discovering a Windows Server, the CI is getting populated under "cmdb_ci_computer" instead of "cmdb_ci_win_server".Based on my understanding, this could be due to incomplete OS identification, and we need to validate the Discovery Pa...

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Data Foundations

How do i add three more fields to the resolve pop up

Hi All, I'd like to add three additional fields to the Resolve Pop Up in Service Operations Workspace.i tried this method below: Solved: Add additional field on the Resolve Pop Up in Serv... - ServiceNow Community, but it didn't work. So is there a w...

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plugins

Hi team1.Given the instance is accessible; When navigating to System Definition → Plugins; Then com.snc.samp shows Active | Given SAM Pro is active; When reviewing dependent plugins; Then sn_sam_workspace and sn_sam_playbook show Installed 2.I did no...

Question

Major Incident Communication – Sending SMS via custom provider (not Twilio) using Notify

Hi everyone,I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allow...

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