how many ways to create a incidents in snow and is it possible to create an incidents by using emails

[bat]

how many ways to create a incidents in snow and is it possible to create an incidents by using emails. Could you please explain and provide the best practises to me to proceed to learn the same. Thanks in advance.

[sinumohan531]

Hi,

How do we create incident if there is no internet connection and no network in phone?

any possible way?

[Chuck Tomasi]

To create an incident, you need some form of internet connection. ServiceNow is a cloud platform, which means internet is a basic requirement, same as Google, Amazon, etc.