How to configure Flow Designer to set 'Stage' as 'Request Cancelled' and and 'State' as 'Cancelled'?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-05-2024 01:48 AM
Hello, We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request item action and setting Stage and State fields with these values. However , while testing Rejection Approval , we found that it is setting Stage correctly to "Request Cancelled", but setting State to random value e.g. On Hold, Pending etc.
Could anyone help us how do we set the state to "Cancelled" value upon Approval Rejection?
NOTE: We want it to set automatically via Flow designer and not via any 'Cancel' button on form. It is not showing 'Cancel' option in current RITM state field. May be this is the reason Flow is also not getting the Cancel value. How can we display Cancel value under State drop down for our RITM? (We already have State value defined in Servicenow , but still is does not show under State drop down). Please find screenshots.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-05-2024 02:57 AM
Hi @priyanka0709 ,
Refer the below docs, which may help you.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854530
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
ServiceNow Community Rising Star 2023
