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read only roles for email logs and ability to view interaction record

Baker1
Tera Guru

Need Access to report on interaction records
Read-only role to incident email log

22 REPLIES 22

AtulyaLNG_0-1699891162321.png

 @Baker1 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 
Sorry, For me it is not working.. Could you please help me

Means, you are not able to see Email in Navigator? DO u have admin rights?

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 
Read-only role to incident email log,,,, I needed for group member... 

In that case, create a new group and add that member only in that group and give this role to new group. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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