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read only roles for email logs and ability to view interaction record

Baker1
Tera Guru

‎11-13-2023 03:09 AM

Need Access to report on interaction records
Read-only role to incident email log

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22 REPLIES 22

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Baker1

‎11-13-2023 07:59 AM

AtulyaLNG_0-1699891162321.png

 @Baker1 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Baker1
Tera Guru
In response to Dr Atul G- LNG

‎11-13-2023 09:06 AM

Hi @Dr Atul G- LNG 
Sorry, For me it is not working.. Could you please help me

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Baker1

‎11-13-2023 10:24 AM

Means, you are not able to see Email in Navigator? DO u have admin rights?

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Baker1
Tera Guru
In response to Dr Atul G- LNG

‎11-13-2023 10:28 AM

Hi @Dr Atul G- LNG 
Read-only role to incident email log,,,, I needed for group member... 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Baker1

‎11-13-2023 10:35 AM

In that case, create a new group and add that member only in that group and give this role to new group. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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