'Reopen Incident' UI action button not visible on incident form

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Balakrishna_ABK
Tera Guru

‎05-31-2022 12:20 AM

I want to activate OOB 'Reopen Indicent' UI action. I made it active 'true' and visible on 'form button' but still it is not visible. I want to know when it will be visible on incident form ?find_real_file.png 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-31-2022 12:30 AM

Hi,

check the condition of that UI action is evaluating as true or not?

you need to check the function canReopenIncident

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Deepa12
Tera Contributor
In response to Ankur Bawiskar

‎01-25-2023 09:52 AM

Hi Ankur,

 

I also facing the same issue and this script include is in readonly. how to modify this script to view reopen button for all users?

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CharanjeetSing1
Tera Contributor
In response to Deepa12

‎03-29-2023 11:36 PM

Hi @Deepa12 
To edit the default script include you will need to override eg. there is already an overridden script exists like the default read only is IncidentUtilsSNC and overridden is IncidentUtils 

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