Install Impact

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Follow these instructions to install the Impact Store Application.

    Before you begin

    • Versions supported: Yokohama and Xanadu Patch 2 and above
    • Impact Store Application ServiceNow entitlement (sn_entitlement) version 4.1.2 or higher.
      Note:
      Applications that you purchase from the ServiceNow Store are added to the Application Manager automatically. Install the application from the Application Manager to activate it in an instance. Review the Impact main application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • A named administrator must be allocated as the contact to perform the installation and implementation of the Impact Store Application and receive the registration email.

    Role required: Any Impact role, admin

    Procedure

    1. Navigate to the ServiceNow Store.
    2. Select Apps and Solutions.
    3. Find Impact using the filter criteria and search bar.

      If you cannot find the application, contact your Impact Squad for additional assistance on procuring the Impact Store Application.

    4. Select Buy to procure the Impact Store Application.
    5. Log in to your ServiceNow® instance.
    6. Navigate to All > Application Manager.
    7. Search for Impact.
      You may need to refresh the sync with the ServiceNow Store with the Sync now option if Impact doesn't display in the list.
    8. Select Install to complete the installation.
      Refer to Dependent applications installed with the Impact Store App for the tables installed.
    9. Select Configure.

      Configure option for Impact in the Application Manager.

      You are redirected to the Impact Guided Setup.

    What to do next

    Run Impact Guided Setup.