Introduction to ServiceNow Vault

This accelerator provides an overview of the possibilities and capabilities of ServiceNow Vault.

Accelerator Overview

Introduction to ServiceNow Vault is an education‑focused accelerator that helps customers understand how ServiceNow Vault supports security, privacy, and compliance on the ServiceNow AI Platform. The session provides an overview of Vault, how its capabilities work together to protect sensitive data used by workflows, automation, and AI‑enabled experiences, and the key decisions to consider before configuration. Leading practice guidance and supporting resources are included to help Impact customers approach implementation with clarity.

Package Availability

Note:

This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

Prerequisites

Customer must hold an active ServiceNow Vault entitlement to take this accelerator.

What You Get

Customer Coaching Session #1 (up to 1 hour)

• Overview of ServiceNow Vault.
• Key components and capabilities:
  • Platform Encryption
  • Data Privacy
  • Zero Trust Access
  • Log Export Service
  • Code Signing
• Guidance on how each capability delivers value.
• Recommended implementation sequence.

Customer Coaching Session #2 (Optional on Customer request — up to 1 hour)

Opportunity for Q&A related to ServiceNow Vault.

Outputs

• 30-day access to the Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations.
• Copy of the Coaching Session Deck.

Requested Customer Resources

Table 1. Customer resource and responsibilities

Customer Resource	Responsibilities	Required	Recommended
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System administrator(s)	Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Security administrator(s)	Establish and enforce governance policies so all IT projects adhere to architecture standards, promoting consistency and alignment with organizational objectives.	✓
Enterprise Architect(s)	Create and maintain the architecture framework that guides IT system development and deployment, ensuring seamless integration across components.		✓
Developer(s)	Write code for the ServiceNow platform.		✓
Trusted Service Partners	Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward.		✓

Requested Information / Access

Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.

Exclusions

ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.