Jumpstart Your AI Control Tower: AI Lifecycle

  • Release version: Australia
  • Updated April 22, 2026
  • 2 minutes to read

    • This accelerator provides guided coaching and an applied demonstration to help customers better understand their organization's AI governance.

    Accelerator Overview

    Jumpstart Your AI Control Tower: AI Life cycle provides Impact customers with guided coaching that builds on the Jumpstart Your AI Control Tower: Foundations technical accelerator by taking customers deeper into the operational reality of AI governance.

    It walks through key personas, their responsibilities, and the full AI system life cycle from intake to retirement. Through an overview and applied demonstration, customers experience real-world scenarios—onboarding assets into inventory, triggering risk and compliance workflows, and connecting value dashboards to business outcomes.

    By the end of the engagement, customers have the knowledge and context to position AI Control Tower within their governance strategy, identify ownership across each stage of the life cycle, and turn visibility into measurable, compliant AI adoption at scale.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Prerequisites

    • Customer has completed the Jumpstart Your AI Control Tower: Foundations accelerator or possesses equivalent foundational knowledge of AI Control Tower.
    • AI Control Tower is deployed and available in the customer's environment.

    What You Get

    Session Preparation
    The Technical Accelerator Consultant:
    • Confirms the customer has completed the Jumpstart Your AI Control Tower: Foundations accelerator or has equivalent knowledge.
    • Provisions a temporary instance.
    • Activates and configures required plugins.
    Customer Coaching Session #1 (up to 1.5 hours)
    • Overview of how to onboard and manage new AI assets.
    • Step-by-step walk-through of the AI Control Tower life cycle.
    • Demonstration of how different personas collaborate across each stage of the life cycle.
    Customer Coaching Session #2 (Optional on Customer request — up to 1 hour)
    Opportunity for Q&A related to AI Control Tower.
    Outputs
    • 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations.
    • Copy of the Coaching Session Deck.

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Subject Matter Expert(s) Responsible for managing risks across the AI life cycle and ensuring that AI assets comply with regulations, industry standards, and governance frameworks. ✓
    Developer(s) Write code for the ServiceNow platform. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. ✓

    Requested Information / Access

    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.

    Exclusions

    ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.