IRM Maturity Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of IRM Maturity Assessment

    The Integrated Risk Management (IRM) Maturity Assessment accelerator evaluates your organization's current IRM processes and functional maturity within ServiceNow. It offers prescriptive, structured recommendations to help you unlock additional value from your IRM investment. This accelerator provides a snapshot of your existing IRM maturity and targeted next steps, enabling you to maximize your use of the ServiceNow platform.

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    This accelerator is available to customers with Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages.

    Process and Deliverables

    • IRM Maturity Assessment Kickoff Session (up to 1.5 hours): Sets expectations, defines customer participation, and requests necessary data.
    • IRM Maturity Assessment Questionnaire: Participants independently complete a prebuilt questionnaire designed to identify gaps and opportunities in your IRM usage.
    • Questionnaire Results Analysis: ServiceNow’s Impact Squad reviews responses, compiles tailored recommendations, and provides guidance to optimize your IRM investment.
    • IRM Maturity Assessment Report: Includes a maturity score, top five recommended unadopted IRM features, additional initiatives or accelerators, and a comprehensive list of recommendations based on input from ServiceNow IRM leaders.
    • Customer Readout Session (up to 1.5 hours): Presentation and discussion of the assessment report, targeted recommendations, and a suggested implementation plan.
    • Follow-up Session (up to 1 hour): Q&A and additional guidance on leading practices as needed.

    Customer Responsibilities

    • Main Customer Contact/PMO: Acts as primary engagement contact, gathers assessment participants, ensures questionnaire completion, and sponsors outputs.
    • Assessment Participants: Complete the questionnaire by the deadline and raise any issues promptly.
    • Process Owner: Owns the IRM process under assessment.
    • Requested Information/Access: Completion of the questionnaire is expected at least two weeks before the readout session.

    Important Notes and Exclusions

    • This accelerator does not include a technical review of your IRM implementation.
    • ServiceNow provides recommendations but does not perform implementation of those recommendations.

    This accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business.

    By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What you get

    IRM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    IRM Maturity Assessment Questionnaire
    Your assessment participants are asked to independently fill out a prebuilt IRM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your IRM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that helps you understand how to best maximize your IRM product investment
    IRM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from ServiceNow IRM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for IRM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the IRM Maturity Assessment report
    • Review the IRM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 1 hour)
    • Opportunity for Q&A related to the IRM Maturity Assessment
    • Provide additional guidance on leading practices, as needed

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of assessment participants
    • Ensures completion of the assessment by participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information/Access

    We request that the IRM Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of IRM. ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.

    • ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.