Grant temporary instance access to your Impact Squad

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.

    Before you begin

    Impact squad members can easily log in and access customer instances to facilitate effective support and rapid issue resolution. During the Guided Setup onboarding process, you’ll be able to provide consent on the Know your Squad and Grant SNC Access page. Select your Squad members then select Approve and the selected members will have read-only access to your Impact Store Application.

    When approved,  the selected members  gain read-only access  to your Impact Store Application for 30 days. 

    For other access requests outside of onboarding, squad members can trigger an access request, which sends an email to you where you can approve or reject the request through the Impact Store Application. Notifications are sent if Impact squad members change.

    Role required: impact_platform_owner or admin

    Procedure

    1. Navigate to All > Impact > Overview.
      Squad access can also be added from the Know your Squad and Manage Instance Access step in the Impact Guided Setup.
    2. In the Your Impact Squad widget, select View Squad access to your instance.
      Squad access tile on the Impact homepage
      Squad access to your instance displays Impact Squad member information and access fields.
      Table 1. Squad access table
      Field Description
      Action Action field is used to Approve or Remove instance access for the selected Impact Squad member.
      Note:
      Edit access status is available to select for Pending, Approved, and Rejected access statuses.
      Access status
      • Pending: The Squad member has requested access. An action is to either Approve or Reject the request.
      • Approved: The Squad member has been granted 30-day access to the instance. The action is available to Remove access.
      • Rejected: The Squad member requested access, however, the access wasn’t permitted. The action is available to Approve the request.
      • Not requested: The Squad member hasn’t requested access to the instance. No action to be taken.
      Squad name Squad member
      Squad title Squad title
      Access expires Date access to the instance expires for the squad member.
    3. Select Edit access status.
    4. Select to Approve, Reject, or Remove access.
      Dialog box with the Approve or Reject buttons.

    What to do next

    Refer to Using Impact to get started with the Impact Store Application.