Jumpstart Your AI Agent Studio

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Jumpstart Your AI Agent Studio

    Jumpstart Your AI Agent Studio is an accelerator designed for Impact customers to demonstrate and explore AI agents within the ServiceNow Platform. It enables customers to build ecosystems of autonomous or Human-on-the-loop (HOTL) AI agents that use integrated tools to perform diverse tasks with minimal human intervention. This capability enhances organizational efficiency and showcases the transformative impact of AI. The offering includes essential resources and best practice guides to help customers get started effectively with ServiceNow AI Agents.

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    This accelerator is available for customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Key Features

    • Session Preparation: A Technical Accelerator Consultant provisions a temporary instance, activates necessary plug-ins, and configures a custom AI agent.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Covers AI agents value, the TapeAgents framework, AI Agent Studio end-user experience demo, technical demonstration, and reporting options review. Includes 30 days access to a temporary instance.
      • Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A regarding ServiceNow AI Agents and access to requested customer resources.
    • Customer Roles and Responsibilities: Clear role definitions are provided for Platform Owners (overall platform accountability and governance), System Administrators (platform stability and configuration), Process Owners (ensuring process fitness), Developers (coding), and Trusted Service Partners (participation in coaching and support).

    Important Considerations

    • Access to the accelerator depends on the customer’s package and environment restrictions; some customers in restricted environments, self-hosted setups, or with domain-separated instances may not have full availability.
    • ServiceNow does not implement recommendations directly on customers' production or sub-production instances.
    • Additional access and information requirements are outlined in the applicable Impact Accelerator Description documentation.

    This accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform.

    Jumpstart Your AI Agent Studio Overview

    Jumpstart Your AI Agent Studio highlights how AI agents empower customers to build an ecosystem of autonomous or Human-on-the-loop (HOTL) Agents equipped with tools that integrate seamlessly across the platform and beyond. These Agents are orchestrated to perform a wide range of tasks with minimal to no human intervention, significantly enhancing organizational efficiency and demonstrating the transformative potential of AI. The offering includes key resources and leading practices guides to help customers get started with ServiceNow AI Agents.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session preparation
    The Technical Accelerator Consultant:
    • Provisions a temporary instance 
    • Activates and configures related plug-ins
    • Configures a custom AI agent
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of:
      • AI agents: What value do they bring?
      • TapeAgents framework
      • AI Agent Studio
    • End-user experience demo
    • Technical demo
    • Review reporting options
    • Temporary instance with 30 days of access
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to ServiceNow AI Agents

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Leads and oversees the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrators (Required) Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owners (Required) A senior leader within each business unit for each major process or service such as incident, change, and employee onboarding, who ensures the process is fit for the purpose.
    Developers (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends one or more ServiceNow Impact Accelerator coaching sessions to understand leading practices and support customers.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.