Foundations of AI Governance

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Foundations of AI Governance

    The Foundations of AI Governance accelerator helps ServiceNow customers establish and manage an Artificial Intelligence Management System (AIMS) based on ISO/IEC 42001 standards. It serves as the initial step in a three-part series designed to guide customers through introducing, adopting, and auditing their AI governance frameworks. This offering equips organizations with essential principles, vocabulary, and best practices to confidently advance their AI governance maturity.

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    This accelerator is available for customers subscribed to the Impact Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages and requires prior identification of key stakeholders knowledgeable in AI governance.

    Key Features

    • Introductory Customer Session (up to 1 hour): Covers the definition and purpose of an AIMS, stakeholder expectations, core vocabulary, drafting governance principles, and evaluating governance maturity.
    • Customer Coaching Session (up to 1 hour): Facilitates use case brainstorming, risk triage, light boundary mapping, defining success and safety criteria, pilot selection, and planning next steps.
    • Optional Follow-Up Session (up to 1 hour): Provides Q&A opportunities and additional guidance on AI governance best practices upon customer request.
    • Customer Resources and Responsibilities: Defines roles such as Platform Owner, Executive Sponsor, System Administrator, AI Stakeholders, Risk Management and Governance Stakeholders, and Trusted Service Partners. Each role has specific responsibilities to support AI governance efforts effectively.
    • Requested Information/Access: Includes organizational scope, AI business context, existing management systems, governance structures, stakeholder expectations, risk and compliance posture, and any relevant frameworks or known AI incidents.

    Practical Considerations for ServiceNow Customers

    • Engage identified stakeholders who can confidently discuss AI governance to maximize the accelerator’s value.
    • Prepare organizational and governance information upfront to streamline sessions and tailor guidance effectively.
    • Leverage the structured sessions to build a foundational AI governance system aligned with recognized standards and organizational risk appetite.
    • Understand that ServiceNow provides guidance and coaching but does not implement recommendations or guarantee strategic outcomes.

    This accelerator provides foundational guidance on establishing and managing an Artificial Intelligence Management System (AIMS).

    Accelerator Overview

    Foundations of AI Governance introduces Impact customers to the core principles and vocabulary of Artificial Intelligence Management System (AIMS) as defined by ISO/IEC 42001. Designed as the entry point for customers seeking to advance their AI governance maturity, this session will work as part one of a three-part series where we introduce, adopt, then audit customer AIMS as part of a comprehensive consulting solution. It also includes key resources and leading practice guides to help them approach AI governance with confidence.

    Package Availability

    Note:
    This Accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages

    Prerequisites

    Customer has identified the necessary stakeholders who can discuss AI governance with confidence.

    What You Get

    Introductory Customer Session (Up to 1 hour)
    Includes the following:
    • What is an AIMS?
    • Why implement one?
    • Review stakeholder expectations
    • Vocabulary overview
    • Principles drafting
    • Maturity evaluation
    Customer Coaching Session (Up to 1 hour)
    Session includes:
    • Use case brainstorm
    • Risk triage
    • Light boundary mapping
    • Success & safety criteria
    • Pilot selection
    • Next steps
    Follow-Up Customer Session (optional upon Customer request - up to 1 hour)
    • Opportunity for Questions and Answers related to AI Governance
    • Provide additional guidance on leading practices

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Executive Sponsor Set direction and purpose, champion principles, provide cover & resources, bridge to stakeholders, create momentum. ✓
    System Administrator(s) Maintains the stability and usability of the ServiceNow platform. Performs application maintenance, manages support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features. ✓
    AI Stakeholder(s) Learn specific vocabulary and validate foundational concepts for the organization, serve as a key resource for aligning current AI use cases with information provided. ✓
    Risk Management Stakeholder(s) Learn specific vocabulary and validate foundational concepts for the organization, serve as a key resource for aligning with Risk Management practices across the org. ✓
    Governance Stakeholder(s) Learn specific vocabulary and validate foundational concepts for the organization, serve as a key resource for advancing Governance initiatives. ✓
    Trusted Service Partner(s) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested Information / Access

    1. Organization & scope
      1. Business context and objectives for AI (where value/risk sits), geographies served, regulated markets.
      2. Desired initial AIMS scope (org units, products, services) and any out-of-scope areas.
      3. Existing management systems/certifications (for example, ISO 27001/27701, SOC 2, QMS) we can align to.
    2. Governance & people
      1. Executive sponsor, product owners, risk/compliance, privacy, security, legal, data science/ML, IT ops—names and roles (RACI if you have one).
      2. Existing committees/charters (ethics board, model risk committee), decision rights, and escalation paths.
    3. Stakeholders & expectations
      1. Internal/external stakeholders (customers, regulators, employees, impacted communities) and their top expectations/concerns.
      2. Any trust/safety commitments already made publicly or contractually.
    4. Risk & compliance posture
      1. Applicable laws/regimes you care about (for example, sectoral rules, state privacy laws, EU AI Act mapping if relevant) and current gap analyses.
      2. Known AI incidents/near misses, complaints, or audit findings; current risk taxonomy and appetite/tolerances.
      3. Frameworks already in play (ISO 31000, ISO/IEC 23894, NIST AI RMF).

    Exclusions

    • ServiceNow is not responsible for implementing Foundations of AI Governance recommendations.
    • ServiceNow does not guarantee any strategic outcomes from this engagement.