Introduction to Instance Readiness Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Introduction to Instance Readiness Assessment Accelerator provides guidance on understanding and interpreting instance readiness using the Instance Readiness Assessment (IRA).

    Accelerator overview

    Introduction to Instance Readiness Assessment provides Impact customers with an overview of Instance Readiness Assessment.  This proactive approach helps you effectively address issues by guiding you on interpreting findings to enhance instance readiness. This Accelerator highlights the results of the Instance Readiness Assessment, providing key resources and leading  practices for getting started.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance) packages.

    What you get

    Session preparation
    The Technical Accelerator Consultant:
    • Runs the Instance Readiness Assessment
    • Reviews Instance Observer related metrics
    Customer coaching session #1 (up to 60 minutes)
    Includes the following:
    • Overview of the Instance Readiness Assessment
    • Review of the assessment results
    • Key resources and leading practices guides​
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to the Instance Readiness Assessment

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on the customer's sub-production or production instances.