Download the ServiceNow AI Lens installer

  • Release version: Zurich
  • Updated April 2, 2025
  • 1 minute to read

    • Download the ServiceNow AI Lens installer so that you can install the ServiceNow AI Lens on your system for scanning visual data.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > ServiceNow AI Lens > Downloads.
    2. In the ServiceNow AI Lens Downloads page, do any of the following actions to download the required application for macOS or Windows:
      • Select the download icon (Download icon.).
      • Select the copy link (Copy Link icon.). In a browser, right-click and select the paste and go option.
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      Figure 1. ServiceNow AI Lens Downloads
      Installers on ServiceNow AI Lens Downloads page.
      A dialog box might prompt you to save or open the file.
      Note:
      Depending on your browser setting, the browser might automatically save the file to your Downloads folder.
    3. Execute the application installation file (.msi file) or (.pkg file).
    4. Follow the on-screen instructions to install the application.
    5. From the Privacy & Security settings on your macOS system, grant ServiceNow AI Lens permission to record your screen.