AI Admin Hub roles

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Certain roles are required to use AI Admin Hub functionality.

    AI Admin Hub [sn_nowassist_admin.nsa_admin]

    This user can create and update the AI Admin Hub experience by editing and configuring skills.

    Contains Roles

    List of roles contained within the role.

    ACE User [ace_user].

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Avoid granting an admin role when more specialized roles are available.

    AI Admin Hub console user [sn_nowassist_admin.user]

    This user role can access the console and view skills, but can't configure or make edits.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.

    ServiceNow Otto panel user [now_assist_panel_user]

    Users who have access to the Now Assist panel.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.