Using other AI applications and features from AI Admin Center

  • Release version: Zurich
  • Updated July 30, 2026
  • 2 minutes to read
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    Summary of Using other AI applications and features from AI Admin Center

    The AI Admin Center provides a unified, guided, conversational workspace for ServiceNow customers to configure and manage various AI applications and capabilities within their instance. It consolidates multiple AI tools into one interface, simplifying access and administration of AI features.

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    Key Features

    • AI Agent Advisor: Accessible from the AI Admin Center home page, Automation opportunities, and Resolution Steps pages, it helps optimize agent workflows.
    • Assistant Designer and Asset Library: Manage and design AI assistants and view AI assets via the Asset inventory page.
    • AI Admin Hub: Includes multiple features such as Experiences (for managing AI Experiences), Performance (monitor AI assets and skills usage), Settings (configure AI Admin Hub), and AI Guardian (detect offensive content, prompt injections, and sensitive topics in AI interactions).
    • AI Data Kit: Available on the Data page, it provides tools to work with your AI data effectively.
    • Now Assist Readiness Evaluation: Found under AI readiness, this feature evaluates your instance’s preparedness for AI implementations.

    Practical Use and Navigation

    ServiceNow customers can navigate to specific sections in the AI Admin Center to utilize these applications:

    • Home: Access AI Agent Advisor and AI Readiness assessments.
    • Asset Inventory: Manage AI assets and assistant designs.
    • Admin: Configure AI Admin Hub features including Experiences, Settings, and AI Guardian.
    • Monitor: Analyze AI performance metrics.
    • Data: Use AI Data Kit tools.

    Key Outcomes

    By leveraging the AI Admin Center, customers gain streamlined control over AI applications, improving configuration efficiency and monitoring. This centralized approach helps ensure AI features are securely managed, performance is tracked, and readiness is evaluated to support successful AI adoption in their ServiceNow environment.

    Access other AI applications within the AI Admin Center workspace to configure and manage AI capabilities on your instance.

    AI Admin Center is a unified administration workspace that consolidates the various AI applications into a single, guided, conversational environment.

    The following table lists the locations in AI Admin Center where you can access other applications and use them within the workspace.
    Table 1. AI applications and features in AI Admin Center
    Application/feature Location in AI Admin Center

    AI Agent Advisor

    See AI Agent Advisor.

    AI Agent Advisor section of the AI Admin Center home page, Automation opportunities page, and Resolution Steps page

    Navigate to AI Admin Center > Home and view the AI Agent Advisor section.

    For more information, see Using AI Agent Advisor in AI Admin Center.

    Assistant Designer, Asset Library

    See Assistant Designer Asset library.

    Asset inventory page.

    Navigate to AI Admin Center > Asset inventory.

    For more information, see Using the asset inventory in AI Admin Center.

    AI Admin Hub, Experiences

    See AI Experiences.

    AI Admin Hub page

    Navigate to AI Admin Center > Admin and select one of the options under AI Experiences.

    For more information, see Using AI Admin Hub features in AI Admin Center.

    AI Admin Hub, Performance

    See Analyzing AI performance.

    Analytics page

    Navigate to AI Admin Center > Monitor and select the Skills tab.

    For more information, see View AI assets usage and performance in AI Admin Center.

    AI Admin Hub, Settings

    See AI Admin Hub Settings.

    AI Admin Hub page

    Navigate to AI Admin Center > Admin.

    For more information, see Using AI Admin Hub features in AI Admin Center.

    AI Admin Hub, AI Guardian

    See AI Guardian.

    AI Admin Hub page

    Navigate to AI Admin Center > Admin and select one of the options under AI Guardian.

    For more information, see Use AI Guardian features in AI Admin Center.

    AI Data Kit

    See AI Data Kit.

    Data page

    Navigate to AI Admin Center > Data.

    For more information, see Use AI Data Kit features in AI Admin Center.

    Now Assist Readiness Evaluation

    See AI Readiness Evaluation.

    AI Readiness section of the AI Admin Center home page, AI readiness page, and assessment details page

    Navigate to AI Admin Center > AI readiness.

    For more information, see Using AI readiness assessments in AI Admin Center.