Activate the ServiceNow Otto panel standard chat

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.

    Before you begin

    You must install at least one ServiceNow Otto application before you can turn on ServiceNow Otto panel.

    Role required: sn_generative_ai.nsa_admin

    About this task

    You must have the now_assist_panel_user role to have access to the panel once you turn it on.

    To learn more about the ServiceNow Otto panel, and how it can assist your agents, see ServiceNow Otto panel.

    Procedure

    1. Navigate to All > AI Admin Hub > AI Experiences.

      If you’re already in AI Admin Hub, select the AI Experiences tab.

    2. Select ServiceNow Otto panel.
    3. Enable the panel on your instance by selecting Turn On.

      On the Settings tab, select ServiceNow Otto panel, and then select Turn on.
    4. In the Turn on ServiceNow Otto panel dialog box, select Turn on.

      Select Turn on in the Turn on ServiceNow Otto panel dialog box to confirm your choice.

    5. If you want to use assistants, you must activate them.
      See Configuring assistants overview for information on activating assistants.

    What to do next

    For help with installation, see Solving installation and configuration issues with ServiceNow Otto.

    For examples of the ServiceNow Otto panel in action for ServiceNow Otto applications, see the following topics: