Components installed with AI Desktop Actions

  • Release version: Zurich
  • Updated November 13, 2025
  • 2 minutes to read

    • Several types of components are installed with activation of the sn_desktop_agents plugin, including user roles and tables.

    Roles used

    Role title [name] Description Contains roles
    AI Agent Admin

    [sn_aia.admin]

    		 Enables you to create, manage, and test desktop actions in AI Desktop Actions and deploy them as tools in AI Agent Studio.
    • agent_role_config_admin
    • sn_skill_builder.admin
    • connection_admin
    • flow_designer
    • sn_aia.viewer
    • sn_mcp_client.admin
    • sn_ace.ace_user
    ServiceNow Otto panel user

    [now_assist_panel_user]

    		 Enables you to trigger desktop actions from ServiceNow Otto panel and execute desktop actions in the desktop environment using Execution workspace. sn_nowassist_admin.user
    Desktop action user

    [sn_desktop_core.desktop_action_user]

    		 Enables you to create desktop actions using the Record with AI feature in AI Desktop Actions.
    • sn_aia.admin
    • sn_nowassist_admin.user
    Web Agent Runtime

    [sn_naa.web_agent_runtime]

    		 Grants the Web Automation Agent's service account read and write access to data required during execution.

    Assign this role only to the service account the agent runs as (not to end users). Without this role, the agent can't read or write any data at runtime.

    		 None

    Tables installed

    Table Description
    Desktop action

    [sn_desktop_core_action]

    		 Stores details, such as input and output parameters and number of screens for on-screen desktop actions.
    Desktop action application

    [sn_desktop_core_action_application]

    		 Stores the desktop application associated with the desktop action.
    Desktop action execution

    [sn_desktop_core_action_execution]

    		 Stores the execution details of a desktop action, such as request, response, tool execution, and execution plan.
    Desktop action parameter

    [sn_desktop_core_action_parameter]

    		 Stores the desktop action parameter records as parent records.
    Desktop action parameter value

    [sn_desktop_core_action_parameter_value]

    		 Stores the desktop action parameter value records as child records.

    Plugins installed

    Plugin Description
    AI Desktop Actions

    [com.sn_desktop_agents]

    		 Contains configuration of desktop action tool used by AI Agent Studio to discover available desktop actions while creating AI agents and invoke desktop actions via AI agents during execution.
    AI Desktop Actions Core

    [com.sn_desktop_core]

    		 Packages tables, custom functionality specific to AI Desktop Actions application, and AI Desktop Actions download interface within a scoped application.
    ServiceNow Otto AI web agents

    [sn_naa]

    		 Contains system property, default AI agent and agentic workflow named Web Automation Agent and Web Automation respectively, and functionality to perform adaptive automation on web.

    System properties installed

    Property Description
    sn_desktop_core.record_with_ai Makes Record with AI the default recording option. Turn off this property to set the manual recorder as the default recording option.
    • Type: true | false
    • Default: true
    sn_desktop_core.max_action_events Modifies the limit of maximum number of events processed during a single Desktop action execution in AI Desktop Actions.
    • Type: Integer
    • Default: 200
    sn_naa.allowed_websites Stores a list of websites that AI agents configured with adaptive desktop actions are permitted to open and perform tasks.

    Type: String
    sn_naa.keep_tab_open

    Keeps the browser tabs that open during goal execution open after the goal completes.

    Whenever you update the value, select the ServiceNow Web Automation extension icon, and save the instance provided in the extension.

    • Type: true | false
    • Default: true
    sn_naa.web_agent.compaction_enabled Enables summarization of steps that exceed the history limit, rather than discarding them. When turned off, only the most recent configured number of steps are retained.
    • Type: true | false
    • Default: true
    sn_naa.web_agent.compaction_history_limit Sets the maximum number of unsummarized steps allowed before the oldest batch is summarized. When unsummarized steps exceed this value, compaction is triggered.
    • Type: Integer
    • Default: 15
    sn_naa.web_agent.summarization_batch_size Sets the number of steps combined into a single summary. Larger batches reduce how often summarization runs, but produce less granular summaries.
    • Type: Integer
    • Default: 10