Impact Delivery Instance roles

  • Release version: Australia
  • Updated June 25, 2026
  • 1 minute to read

    • IDI offers roles to fit your business needs. When you log in to IDI, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

    Table 1. IDI roles and descriptions
    Role Description
    Impact User
    • Can access the Impact Delivery Instance.
    • Can create and update conversations.
    Impact Permissions Authorizer Allows users to grant permissions for IDI features that require consent.
    Impact Executive
    • Has read access to view IDI status and value reporting.
    • Can create and update conversations.
    • Manages production adoption roadmap.
    Impact Platform Owner
    • Has full access to all IDI features.
    • Can request Accelerators and advisory sessions
    • Can manage production adoption roadmaps.
    Impact Admin
    • Manages user accounts and premium access to add-on packages.
    • Administers the ServiceNow platform.
    • Has full access to all IDI features.