Objectives and Outcomes in Impact Delivery Instance

  • Release version: Australia
  • Updated May 19, 2026
  • 1 minute to read

    • The value management lifecycle starts with the creation of the Objectives and outcomes, which captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time.

    . Understand and measure the value you receive from the ServiceNow products in the same instance where your applications live. By default, this cycle is executed on a yearly basis, although deviations of this time frame are possible by exception.

    To access the value report in Impact Delivery Instance, navigate to Impact > Value Management > Objectives and Outcomes.

    What Objectives and Outcomes can do for you

    • Decide which objectives you want to focus on and track your progress.
    • See which outcomes, success metrics, and capabilities will best support your vision.
    • Tell your transformation story with operational performance and value reports.
    • Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter objectives and outcomes by the ServiceNow instance.