Instance Observer reference

Reference topics provide information about roles installed with the Impact Instance Observer application and the key metrics that are used to monitor infrastructure health, track application performance, measure latency to understand user experience, and use historical data for capacity planning.

• Roles installed with Instance Observer
  Several types of components are installed with activation of the Impact plugin, including tables, user roles, and scheduled jobs that are used in Instance Observer.
• Overview of Instance Observer metrics
  Instance Observer (IO) metrics are real-time and historical telemetry data points used to monitor, triage, and troubleshoot ServiceNow instance performance.