Now Assist for Zero Copy Connector

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Zero Copy Connector

    Now Assist for Zero Copy Connector leverages AI skills and agentic workflows to help ServiceNow customers access information related to ERP systems, software, models, and data products. It enables the use of generative AI capabilities within the ServiceNow platform, starting with the Zurich Patch 4 release.

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    Key Features

    • AI Skills and Agentic Workflows: Utilize AI-driven workflows to gather insights and automate tasks involving ERP and related data.
    • Generative AI Capabilities: Allows customers to create and manage AI-generated content and responses within the platform.
    • Configuration and Use: Requires initial setup of the Now Assist for Zero Copy Connector application before use.

    Availability and Restrictions

    • Some model providers and Now Assist features are unavailable for customers with in-country SKUs or in regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted deployments.
    • Availability of AI products and skills varies by region and regulated market status; customers should verify access in future releases.

    Data Handling and Privacy

    • Data used by this application may be transferred from customer instances to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, following ServiceNow’s internal policies.
    • ServiceNow collects inputs, outputs, and edits from this application to improve AI products and models, with an option for customers to opt out of data collection.

    AI Limitations and Customer Responsibility

    • This AI-based application may not always produce accurate or complete results and is not guaranteed to be fully trained or tested for all use cases.
    • Customers must evaluate AI outputs carefully, applying human oversight and not relying solely on AI for critical decisions, especially in high-impact fields like healthcare, finance, legal, or security.
    • Users must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated over time.

    Support and Troubleshooting

    • ServiceNow Community and Known Error Portal provide resources for troubleshooting.
    • Customer Service and Support are available for assistance with the Now Assist for Zero Copy Connector.

    Use the Now Assist for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products.

    This feature is available starting with the Zurich Patch 4 release.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.