Now Assist for RPA Hub
Summarize
Summary of Now Assist for RPA Hub
Now Assist for RPA Hub is an application designed to enhance your automation development process by leveraging generative AI. It enables you to create automations, activities, and automation logic additions efficiently using text instructions and preview options.
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Getting Started and Configuration
To use Now Assist for RPA Hub, you first need to set up the application within your ServiceNow environment. After configuration, you can begin creating automation components with AI assistance, streamlining your robotic process automation (RPA) development.
Important Availability and Compliance Notes
- Some AI models and Now Assist features are restricted or unavailable for customers in specific regions, including those with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets.
- It is essential to check the latest ServiceNow Knowledge Base articles for model provider availability and feature updates to ensure compliance and functionality.
AI Model Providers and Preferences
Now Assist for RPA Hub supports multiple large language model (LLM) providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Skill-level preferences for these AI models can be configured in the Now Assist Admin console.
AI Limitations and Responsible Use
- The AI and machine learning technologies used are rapidly evolving and may not always produce fully accurate or appropriate results.
- ServiceNow advises customers to rigorously test and evaluate AI outputs for accuracy and suitability before deployment, especially in critical domains such as healthcare, finance, legal, security, or infrastructure.
- Human oversight is necessary, and AI-generated outputs should not be the sole basis for decision-making.
- Users must comply with ServiceNow’s AI Acceptable Use Policy, which is subject to updates.
Data Processing and Collection
- Data entered into Now Assist for RPA Hub is transferred from individual ServiceNow instances to a centralized environment, potentially involving third-party cloud providers like Microsoft Azure, following ServiceNow’s internal data policies.
- ServiceNow collects inputs, outputs, and edits to improve AI models and technologies, including scripts related to code generation.
- Customers have the option to opt out of future data collection via the Now Assist Opt-Out page.
Support and Troubleshooting
If you encounter issues, you can seek help through the ServiceNow Community, Known Error Portal, or by contacting Customer Service and Support.
Use the Now Assist for RPA Hub application to transform your automation development process. You can create automations, activities, and automation logic additions from text instructions and preview options.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
Available LLMs
You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for RPA bot generation skill. You can set skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.