Now Assist for Manufacturing Commercial Operations (MCO) release notes

  • Release version: Zurich
  • Updated November 4, 2025
  • 2 minutes to read
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    Summary of Now Assist for Manufacturing Commercial Operations (MCO) Release Notes

    The ServiceNow® Now Assist for Manufacturing Commercial Operations (MCO) application integrates platform AI capabilities to enhance manufacturing operations. The Zurich release introduces significant updates and features to improve operational efficiency and user experience.

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    Key Features

    • Recall Management: The create recall corrective actions AI agent enables quicker execution of recall campaigns by extracting relevant data from repair documents to generate corrective actions and associated charges.
    • Usage Measurement Changes: Starting with Zurich Patch 5, the Now Assist usage measurement will shift to a 365-day burn-down model, resetting at the contract anniversary date.
    • Activation: To utilize Now Assist for MCO, the Now Assist for MCO plugin must be activated (com.sn.mfg.gen.ai).
    • Admin Console: The Now Assist Admin console offers streamlined access to setup, configuration, and monitoring of Now Assist applications and features.
    • Conversational Interface: The Now Assist panel in the CSM Configurable Workspace helps summarize chats, cases, or resolution notes for quicker context retrieval.
    • Agentic AI Skills: Now Assist products enhance user workflows with AI skills for case/incident summarization, chat summarization, resolution note generation, and code generation.

    Key Outcomes

    By leveraging the updates in the Zurich release, ServiceNow customers can expect improved efficiency in recall management processes, enhanced productivity through AI-driven features, and a more effective self-service experience for users. The transition to the new usage measurement model allows for better tracking and management of AI usage within their organization.

    The ServiceNow® Now Assist for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. Now Assist for MCO is a new application in the Zurich release.

    Now Assist for MCO highlights for the Zurich release

    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent.

    See Now Assist for Manufacturing Commercial Operations for more information.

    Important:
    Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Zurich Patch 4
    Execute recall campaigns faster

    Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.

    The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.

    Changed in this release

    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Activation information

    Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.

    Related ServiceNow applications and features

    Now Assist
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Overview tab in Now Assist Admin
    Use the Now Assist Admin console to provide you with quick and effortless access to the important information that you must set up, configure, and monitor Now Assist applications and features.
    Now Assist panel
    Use this conversational interface in the CSM Configurable Workspace to summarize a chat, a case, or resolution notes so that you can get the context of this information more quickly.
    Now Assist skills
    Use the Now Assist products to provide agentic AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.