Order Management release notes
Summarize
Summary of Order Management Release Notes
The ServiceNow® Order Management application has been enhanced in the Zurich release, allowing users to efficiently capture, manage, and fulfill product and service orders. Key updates focus on improving user experience and order processing capabilities for enterprise customers.
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Key Features
- Move Orders Support: Agents can now perform move journeys that involve changing locations and modifying attribute values.
- Pricing Adjustments: Order agents can easily view, add, and edit manual price adjustments directly from the list view, streamlining the ordering process.
- Summarization for Orders: Agents receive a concise overview of complex orders, aiding in status recognition and efficient action-taking.
- Complex Characteristics Support: Define complex characteristics for products using various data input types and establish rules for compatibility and attribute propagation.
- Order Header Discounts: Agents can apply discounts across multiple order lines in a single action, enhancing pricing consistency and order processing speed.
- Coral Theme: The default theme for the portal, web, and mobile experiences has been updated to Coral, featuring a new look and a dark theme option to improve readability.
Key Outcomes
With these enhancements, ServiceNow customers can expect improved productivity and efficiency in order management processes. The new features simplify complex order handling, streamline pricing adjustments, and enhance the overall user interface, resulting in a more effective order fulfillment experience.
Activation Information
Order Management can be installed by requesting it from the ServiceNow Store. For further details about available applications and requesting installations, customers should refer to the ServiceNow Store website.
The ServiceNow® Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release.
Order Management highlights for the Zurich release
- Handle move orders support.
- Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) to enable projects for site and maintain program project and sub-project hierarchy.
- Enables agents to change the location for product inventory at the order line level.
- Support for nested objects, arrays, and custom attributes to model complex products.
- Support for order header discounts.
See Order management for more information.
New in the Zurich release
- Move order
- The move order helps agents to perform move journey that requires location change, the location and change of attribute values, the location change and add or delete the product.
- Pricing Adjustments for order line items
- Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, reducing clicks and streamlining the process. This new experience makes it easier for order agents to enter manual price adjustments and provides a holistic view of both automatic and manual adjustments.
- Summarization for Order Management
- Summarizes complex orders across products, services, and fulfillment tasks. This helps agents quickly understand status, take the right actions, and avoid navigating fragmented views. This results in easier next steps and improved productivity. For more information, see the Now Assist for Order Management release notes.
- Support for complex characteristics for orders
- Take advantage of the following complex characteristics for orders:
- Define complex characteristics for product offerings and specifications using object structures, data arrays, and other data input types such as String, Integer, Date, DateTime, and Decimal. For more information, see Defining product characteristics and characteristic options.
- Define compatibility, decomposition, and attribute propagation rules based on conditions that use characteristics at any level of a complex attribute hierarchy. For more information, see , , and .
- Order header discount
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Provide order agents with the ability to apply discounts across multiple order lines with a single action through an order header discount feature. This feature streamlines discounting workflows, improves pricing consistency, and helps speed up order processing for large complex deals.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Changed in this release
- Zurich Patch 5
- Changes to OM integration with SPM
- Use OM integration with SPM to create program, reuse program, create site project and reuse site project in the SPM.
Activation information
Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.