Service Portfolio Management release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your services, service offerings, and service portfolios. Service Portfolio Management was enhanced and updated in the Zurich release.

    Service Portfolio Management highlights for the Zurich release

    • Edit your service portfolios to comply with the new Digital Operational Resilience Act (DORA) standards:
      • The Service portfolio record view includes the following key fields that are important for DORA compliance: Managed by, Department, and Company fields.
      • Select multiple contracts in the Contracts field.
    • Delete the service portfolio or taxonomy node from the Digital Portfolio Management (DPM) scope.

    See Service Portfolio Management for more information.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
    Enhancements to the Web and installed apps monitoring setup
    The process of adding an application for monitoring has been updated to enable you to choose any service from the cmdb_ci_service table or its child tables. The application type filed was added to the monitored applications list.

    Activation information

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate Service Portfolio Management.

    Related ServiceNow applications and features

    Configuration Management
    Service Portfolio Management — Core adds the Service Offering table [service_offering] to the CSDM.
    Service Catalog
    Service Portfolio Management integrates with the ServiceNow® Service Catalog at the service offering level of the application. You can choose services from an existing catalog as well as initiating service catalog additions.
    Service Level Management
    Service Level Agreement (SLA) commitment support functionality is added to Service Portfolio Management by integrating with ServiceNow® Service Level Management.
    Service Builder
    ServiceNow® Service Builder provides a guided walk-through to help service and portfolio owners create and edit services and service offerings.
    Digital Portfolio Management
    Add ServiceNow® Digital Portfolio Management (DPM) from the ServiceNow Store to view all your Service Portfolio Management data in one centralized place. If you transition to the standard service portfolio structure as described in Service Portfolio Management portfolios, then you can use key performance indicator (KPI) groups in DPM to report on services, nodes, and portfolio performance.