Legal Conflict of Interest release notes

  • Release version: Zurich
  • Updated January 28, 2026
  • 2 minutes to read
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    Summary of Legal Conflict of Interest Release Notes

    The ServiceNow® Legal Conflict of Interest (COI) application helps organizations manage the disclosure, approval, and registry of potential conflicts of interest arising from employee competing interests or loyalties. The Zurich release introduces significant enhancements to streamline COI submission and risk assessment, improving efficiency and resolution speed.

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    Key Features

    • Natural Language Disclosure via Now Assist: Employees can now disclose conflicts of interest by conversing in natural language through the Virtual Agent interface, eliminating the need to manually complete intake forms. This conversational intake automatically populates form fields, reducing effort and errors.
    • Automated Risk Assessment Utility: The system evaluates disclosures against predefined risk factors to calculate a risk score and assign a risk level (Low, Medium, or High). Based on this risk level, the application automatically routes the request to the appropriate approval workflow, expediting decision-making.
    • Flexible Risk Evaluation Types: The risk assessment utility supports three evaluation methods—Condition, Subflow, and AI skill—allowing customization and advanced analysis capabilities. Note that AI skill evaluation requires installation and configuration of Now Assist for Legal Service Delivery (LSD).

    Activation and Integration

    • Legal Conflict of Interest is available for installation via the ServiceNow Store. Customers must request and install the app to activate its features.
    • To utilize the conversational intake and AI-driven risk assessment, customers need to install and configure Now Assist for Legal Service Delivery (LSD).
    • The Zurich release introduces a new plugin, Legal and Contracts Common Utilities (snlcocmn), which provides common utilities supporting Legal Service Delivery and Contract Management Pro applications.
    • Legal Conflict of Interest integrates with the broader Legal Service Delivery suite, including practice-specific applications and Now Assist capabilities to enhance legal request management.

    Benefits for ServiceNow Customers

    • Significantly reduces manual effort by enabling natural language disclosures.
    • Improves accuracy and consistency in conflict of interest disclosures through automated form population.
    • Accelerates resolution by automatically assessing risk and routing approvals appropriately.
    • Provides flexibility in risk evaluation methods, including AI-enhanced analysis, to meet diverse organizational policies.
    • Seamlessly integrates with existing Legal Service Delivery workflows and tools, enhancing overall legal operations efficiency.

    The ServiceNow® Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Zurich release.

    Legal Conflict of Interest highlights for the Zurich release

    Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution.

    See Legal Conflict of Interest for more information.

    Important:
    Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Configure risk assessment
    The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill.
    Note:
    AI skill evaluation is available once you have installed and configured Now Assist for Legal Service Delivery (LSD).
    Submit COI request using Now Assist conversational intake
    Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores.
    Note:
    The conversational intake functionality is available only once you have installed and configured Now Assist for Legal Service Delivery (LSD).

    Activation information

    Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Zurich:

    Legal and Contracts Common Utilities (sn_lco_cmn): Common utilities plugin for Legal Service Delivery and Contract Management Pro.

    Related ServiceNow applications and features

    Legal Service Delivery Practice Applications
    Legal practice applications in the Legal Service Delivery suite provide solutions for the specific needs of different legal practice areas.
    Now Assist for Legal Service Delivery (LSD)
    Summarize a legal request or legal matter to understand its context, refresh its summary, and post the summary to work notes.